11 hours

QA Auditor

Performant Financial
Lathrop, CA
  • Job Code
Performant Financial Corporation

Performant Corporation is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).

QA Auditor
Job Code:2017-10-2-018
Location:Lathrop, CA
Status:Regular Full Time
The QA Auditor completes audits of Performant Recovery’s processes to ensure compliance with Performant’s Audit and Self-Assessment Procedures.

Essential Duties
• Phone Auditing Department and Verbal Dispute Resolution.
• Credit Reporting.
• Time Zone Compliance.
• Written Complaint Compliance.
• ECOA and Settlements and Compromises.
• Payment Processing and Payment Arrangements.
• Letter Generation processes.
• Administrative Resolution procedures.
• HIPAA procedures.
• Perform other incidental and related duties as required and assigned.

Required Skills and Knowledge:
• Must possess excellent written and verbal communication skills required to communicate with external parties.
• Demonstrate ability to be detail-oriented as it relates to reviewing/researching and determining appropriate conclusions.
• Must demonstrate sound judgment and decision making.
• Ability to pass background checks for federal agencies.
• Detailed knowledge of the collection process and the laws that regulate our industry.
• Ability to manage multiple priorities and follow up on work in various stages of completion.
• Knowledge of Microsoft Word, Excel. Crystal Reports and Access Database.

Physical Requirements
• Sit/stand/walk 8-10 hours/day.
• Lift/carry/push/pull under and over 10 lbs occasionally.
• Keying frequency, handling, reaching, fine manipulation.

Education and Experience:
• Experience with Promise Land and LCS.
• High School Diploma or equivalent.
• College Education preferred, or equivalent minimum 2 years work experience

Other Requirements:

* Must submit to and pass background check and drug screen.

* Must not have any Federal or State liens resulting from County, State or Federal tax issues.

* Must not have any current defaulted student loans.

* Must be able to pass a criminal background check (must not have any felony convictions or specific misdemeanors).

* Performant is a government contractor (certain client assignments for this position may require additional background and/or clearances).

Job Profile is subject to change at any time.



Performant Financial Corporation is an Equal Opportunity Employer.

Performant Financial Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law.





  • Financial Services

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QA Auditor

Performant Financial
Lathrop, CA

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Lathrop, CA

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