4 hours

QA Call Auditor (SCA)

Performant Financial
Lathrop, CA
  • Job Code
Performant Financial Corporation

Performant Corporation is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).

QA Call Auditor (SCA)
Job Code:2017-10-2-016
Location:Lathrop, CA
Status:Regular Full Time
The QA Call Auditor audits the phone activity and techniques of the collection and related staff, as they relate to compliance with FDCPA, FCRA, FACT, HIPAA, Privacy Act and other state and federal regulations as set out by the supervisor.

Essential duties:
• Audit transaction histories to assure adherence to Performant policy and procedures.
• Track and record audit outcomes on an individual basis and report results to the supervisor.
• Compile data as needed to track trends and tendencies both on an individual and group basis.
• Complete other special projects as assigned.

Required Skills and Knowledge:
• Demonstrates sound judgment.
• Excellent verbal communication skills required to communicate with external parties.
• Ability to manage multiple priorities and follow up on work in various stages of completion.
• Demonstrate ability to be detail-oriented.
• Knowledge of Microsoft Outlook, Word and Excel helpful.

Physical Requirements:
• Sit/stand/walk 8-10 hours/day.
• Up to 8 hours a day of phone activity.
• Lift/carry/push/pull under and over 10lbs occasionally.
• Keying frequency, handling, reaching, fine manipulation.

Education and Experience:
• Detailed knowledge of the collection process.
• Experience with Promised Land (and LCS) and client systems.
• Collection experience preferred.
• High school diploma or GED.

Other Requirements:
* Must not have any Federal or State liens resulting from County, State or Federal tax issues.
* Must not have any current defaulted student loans.
* Must be able to pass a criminal background check; must not have any felony convictions or specific misdemeanors.
* Must submit to and pass drug screen.
* Performant is a government contractor. Certain client assignments for this position may require additional background and/or clearances.

Performant Financial Corporation is an Equal Opportunity/Affirmative Action Employer.

Performant Financial Corporation is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law.



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QA Call Auditor (SCA)

Performant Financial
Lathrop, CA

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QA Call Auditor (SCA)

Performant Financial
Lathrop, CA

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