29 days old

Senior Analyst, Customer Value Analytics - Toyota

Dallas, Texas

Who We Are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to grow and challenge what’s possible with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company – delivering on Toyota’s vision to move people beyond what’s possible. At TFS, you will help create best-in-class customer experiences in an innovative, collaborative environment.

What You’ll Be Doing

  • Assist with customer value analytics initiatives, from discovery through implementation, in order to ensure solutions meet goals and business needs
  • Contribute to the data design, definition and collection of customer metrics pertaining to customer conquest, attrition, retention, experience, expense and compliance
  • Ask relevant business questions and extract actionable insights from massive, highly complex, and multi-dimensional datasets
  • Maintain, enhance, add value to existing reporting, and conduct ad hoc analysis for SFCs as needed
  • Manage data integrity initiatives throughout for proactive data quality efforts
  • Provide guidance on internal BI testing and UAT of data, reports, and analytics
  • Work other team members to ensure appropriate DW design for reporting needs
  • Provide documentation, analytics training and skills development to end-users at SFCs and other business units



Information Systems/Information Technology


Primary Location




TFS - Toyota Financial Services



Yes, 10 % of the Time


Job Posting

Feb 8, 2018, 5:44:58 PM


Who We’re Looking For

The TFS Business Intelligence Department is looking for a passionate and highly-motivated Senior Analyst, Customer Value.

The primary responsibility of this role is to assist in building an enterprise wide customer value management (CVM) framework , to include cost to serve, cost to retain and cost to acquire analytics. This CVM work will be focused on TFS consumers in North America, as well as some global Toyota Sales Finance Companies (SFCs) that we serve.

A successful candidate will bring approximately 5 or more year’s consumer or risk modeling experience, along with advanced 1 st hand technical skills in SAS, SQL, R, or Python. They will also have an understanding of data warehouse concepts and data integrity standards. A Master’s degree in Finance, Economics, Applied Statistics, or a like field of study, would be considered a plus. Some work with global data assets, would be a benefit.


What We’ll Bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

  • A work environment built on teamwork, flexibility and respect
  • Professional growth and development programs to help advance your career, as well as tuition reimbursement
  • Vehicle purchase & lease programs
  • Comprehensive health care and wellness plans for your entire family
  • Flextime and virtual work options
  • Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
  • Paid holidays and paid time off
  • Referral services related to prenatal services, adoption, child care, schools and more
  • Flexible spending accounts
  • Relocation assistance
  • Onsite amenities such as fitness center, restaurants, etc.


What You Should Know

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.


Have a question or need assistance with your application? Check out the How to Apply section of our careers page on Toyota.com!


  • Business
  • Sales / Business Development

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Senior Analyst, Customer Value Analytics - Toyota

Toyota North America
Dallas, Texas

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Senior Analyst, Customer Value Analytics - Toyota

Toyota North America
Dallas, Texas

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