Join MITRE's Computing Infrastructure & IT Service
Management Department (T863) and apply advanced approaches and technologies to
solve our nation's most critical technical and mission problems across multiple
work programs. Work with senior government officials, in partnership with
diverse customer groups, providing strategic direction and leadership in the
selection, engineering, integration, implementation and operation of
Infrastructure Engineering and IT Service Management.

The candidate will lead, or be a part of, a technical team with primary expertise
in IT Service Management (ITSM) focusing on IT Service Delivery and the ITIL
Service Management Framework to include:

Service Design, Service-Level Management, Availability Management, Capacity Management,
IT Service Continuity Management,

Information Security Management System, Service Transition, Change Management,
Service Asset and Configuration Management, Release and Deployment Management,

Service Operation, Service/Help Desk, Application Management, IT Operations
Management,

Technical Management, Event Management, Incident Management, Request
Fulfillment, Problem Management, Identity Management/Access and Identity Management,
and

Continual Service Improvement (CSI).