1 day old

Senior Manager, Video Retention Marketing

El Segundo, CA
  • Job Code
Job Id:1772900
Job Title: Senior Manager, Video Retention Marketing
Company: AT&T
Location: El Segundo, California
Category: Marketing and PR
Job Type: Full Time

This role defines market requirements to increase product and/or service volume, revenue, and customer satisfaction.

Details include:
  • Coordinate with Collections team to track funnel of customers in the non-pay pipeline
  • Identify and implement proactive customer treatments to reduce the number of customers that enter delinquent status
  • Identify and implement strategies to increase the rate of delinquent customers returning to ?good standing?
  • Forecast and track involuntary churn improvements, and report findings to senior management
  • Analyze and counsel on complex problems, new projects, strategic analysis, and system development
  • Plan for the effective development and implementation of longer term marketing projects
  • Manage a project team to support the forecasting, scheduling and coordination of resources as needed to achieve results
  • Promote customer awareness and field sales effectiveness through marketing communication projects and consults with product management to access program impact

Background of a successful candidate:
  • 3+ years? related, relevant marketing experience
  • Proficiency with MS Office
  • Bachelor?s degree in Marketing, Business or related discipline preferred

AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


  • Marketing
  • Advertising

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El Segundo, CA

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El Segundo, CA

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