13 days old
2017-12-042018-01-03

Services Enablement Specialist Job

SAP
Bellevue, WA
Services Enablement Specialist Job Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability. Additional Locations :" />

Services Enablement Specialist Job

Date: Nov 22, 2017

Location: Bellevue, WA, US

Company: SAP

Requisition ID: 167069
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T2
Recruiter Name: Gene Currie

COMPANY DESCRIPTION

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

Job Overview: The Services Enablement Specialist will manage receiving and setup processes for projects going to the Concur Services organization. This will include review, initial setup and routing of projects to applicable service account teams. This individual will also play a critical role in the motivation and re-selling of stalled customers by identifying and analyzing challenges and collaborating with customers and internal team members to develop and execute plans for a successful deployment. The ability to manage complex and detailed processes, set proper expectations, and communicate both internally and externally is essential for success in this role.

Responsibilities:

  • Review contract documentation for accuracy and completion.

  • Route all new and additional business, within established time frame, to implementation teams.

  • Develop and maintain an understanding of internal product and business group structures to facilitate project routing for the customer’s lifecycle stage.

  • Manage a varying volume of orders on a daily basis employing prioritization and time management techniques to  maximize efficiency.

  • Configure basic travel agency details and activate sites for new travel deals. Provide project assignments, data entry and updates as needed to route travel projects to appropriate implementation teams.

  • Analyze stalled customer details; create, collaborate, document and execute an action plan to move customer forward with implementation. Alert and involve management when necessary to expedite progress of stalled customers.

  • Schedule and lead calls with internal teams (including Sales, Account Management, Finance) and customer to develop and maintain engagement plan.

  • Proactively assess and update management on stalled customer revenue impact or credit risk and exposure to organization.

  • Correspond with Concur Business Development and/or Travel Management Companies to increase efficiencies and enhance the travel configuration process.

  • Maintain consistent and complete updates of key milestones, notes and customer correspondence within internal systems.

     

  • Education, Experience & Training required:

 

  • Two or four-year degree.

  • Two years working in a high volume customer service environment, or one-year experience in project management.

  • Ability to pass a background check. 

  •  

  • Job Specific Specialized Knowledge & Skills:

 

  • Working knowledge of all Microsoft Office applications.

  • Exceptional organizational, written/verbal communication and planning skills.

  • Attention to detail.

  • Ability to multi-task and manage a high volume of interactions while maintaining a high-level of quality, delivering positive interactions with customers and adhering to internal business processes.

  • Proven ability to engage and interact with internal teams to resolve customer issues.

  • Effective communication skills (written, verbal and presentation).

  • Must be comfortable in a fast-paced, fluid, and ever-changing work environment and able to facilitate changes as situation requires.

  • Must be results, goal, and customer service oriented. 

 

Critical Performance Competencies:

 

           Adheres to the Career Path Competencies as outlined in the Global Services Operations Competencies document.

  • Service Mindset: Listen, acknowledge, and understand the customer’s expectations.

  • Communication: Maintain relationships by connecting to others in an honest and meaningful way.

  • Accountability: Be responsible for work assignments while striving to deliver results.

  • Teamwork & Collaboration: Work in partnership across organizational structures to accomplish tasks.

  • Adaptability & Flexibility: Embrace and support new or different ideas, initiatives and perspectives.

  • Innovative Mindset: Think beyond the boundaries to support the creation of breakthrough initiatives.

     

  • Value Competencies:

 

  • Displays passion for & responsibility to the customer

  • Hires, develops & rewards great people

  • Displays leadership through innovation in everything you do

  • Displays a passion for what you do and a drive to improve

  • Displays a relentless commitment to win

  • Displays personal & corporate integrity

     

  • EEO:

  • Concur is an Equal Opportunity Employer and applies this policy to all applicants and employees. We are committed to hiring and valuing a global diverse work team. (M/F/D/V) Concur is a dynamic, growing and fast-paced organization. As such, successful employees are able to work in a fast-paced environment, managing multiple priorities often times under tight deadlines. This typically requires working a 40+ hour work week to accomplish performance objectives. With that, Concur offers flexibility as to the specific working hours that may be required or available depending on your role.

    Concur is a SaaS company. Employees must be technically savvy with the ability to use the computer/keyboard and telephone to conduct business. The ability to creatively problem solve to our core value of ‘Leadership through innovation in everything we do’. Many positions within Concur are customer facing, so written, verbal and interpersonal communications skills are required for a majority of opportunities with Concur.

    Confidentiality and our core value ‘Personal and corporate integrity’ are critical components being that Concur is a publicly traded company and working towards building a great, enduring company. 

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Additional Locations :

Categories

  • Customer Service

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Services Enablement Specialist Job

SAP
Bellevue, WA

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