13 days old


Bellevue, WA


Date: Nov 22, 2017

Location: Bellevue, WA, US

Company: SAP


Are you passionate about creating software and services that scale and transform customer’s experiences globally? Do you want to work in an environment that is dynamic, challenging and constantly evolving? Join our journey as we build amazing and revolutionary new platform services that reach millions of customers around the world!

Join a team of innovators at Concur as Vice President of Quality Engineering in our Global Technology division. The ideal candidate will have a proven track record of leading a large Quality Engineering or Development organization with a strong passion for customers and focus on innovation in agile development practices with accountability to performance metrics. Through equal parts thought leadership and hard data, this role will partner with and influence stakeholders throughout the organizational stack in engineering, product, sales and support to drive the prioritization and value of quality engineering practices using voice of the customer narratives and insights that inform strategic and collaborative business objectives. This role has the opportunity to design the organizational transformation to support a Quality model within Concur, while continuing to deliver high quality services to Concur’s 50+ million users globally. You will lead, develop and manage a globally distributed team of roughly 120 Quality Engineers toward agility, velocity and strategic value. You will succeed by leading through the cultural values of passion for customers, engineering excellence, grassroots innovation, teamwork and collaboration.  


Responsibilities include:

Customer Insights

  • Engage customers who are business decision makers and technical decision makers to ensure high quality implementations of Concur's platform.
  • Translate Voice of the Customer narratives into engineering priorities, and apply the right pressure within the organization to adapt to customers’ needs.
  • Lead Customer Experience and Engineering Quality initiatives that span organizational seams as Executive Sponsor.
  • Lead the Engineering organization toward Concur's corporate NPS goals.

Industry and SAP Influence

  • Build relationships across the Quality Engineering organizations within SAP's Cloud Business Group to drive awareness and visibility into Concur's Quality Engineering strategy.
  • Establish an industry presence for how Concur defines Quality Engineering, as a discipline and a practice.
  • Benchmark Concur's engineering practices against world class organizations as a listening system for evaluating continuous improvement opportunities.

Internal Leadership & Influence

  • Evangelize Quality and be highly visible as the champion of Quality to both internal and external stakeholders.
  • Build effective and trusted working relationships with other leaders and executives to align and influence Quality Engineering business goals across organizational functions.
  • Create an operating environment in which employees and stakeholders understand the importance of creating measurable value in a SaaS business model.
  • Leverage Organizational Change Management methods to gain the necessary stakeholder buy-in to drive adoption and accountability for a roles and responsibilities framework that ensures the successful adoption of quality practices within agile teams.

Mature Engineering Practices

  • Define a Quality Engineering tools, process and capability roadmap that enables the transformation to DevOps practices.
  • Build a Quality Engineering strategy in partnership with Product, Development and Operations leaders that defines Quality initiatives and DevOps practices that drive agility, consistency and a data driven mindset through the lens of our customer’s experience.
  • Act as strategic advisor and key stakeholder in the design and development of engineering tools strategy in support of a scaled architecture.
  • Identify strengths and optimize leverage points in current engineering practices and empower leaders to multiply the accountability for value impact across agile teams.
  • Drive accountability for test automation across agile teams with tenacity to pave the way for continuous integration.
  • Effectively balance governance and standards within guardrails of self-organizing agile development teams.   

Build a Culture of Quality

  • Foster an engaging, supportive, dynamic and productive work environment where employees are at their best.
  • Coach, mentor and lead dynamic and globally distributed team of about 120 Quality Engineers to identify and attain strategic goals.
  • Create a data driven mindset within the Quality Engineering organization leveraging customer data from Sales, Support, and UX teams.  
  • Recruit and retain top engineering talent whose passion for customers translates into engineering practices.
  • Coach and develop top talent to be Concur's future leaders.


Desired experience:

  • Experienced engineering executive, well versed in building outstanding organizations.
  • Demonstrated technical expertise in quality with a track-record of innovation and 10+ years of enterprise software along with 15+ years of management experience.
  • Demonstrated expertise in improving development processes across large teams. Strong understanding of Agile methods.
  • Strong understanding of current and emerging technologies in data, open source software, machine learning and cloud computing.
  • Excellent written and oral communication skills and the ability to present both business and technical information to a wide audience including customers, executives, peers, and staff.
  • Advanced technical CS or engineering degree

Concur () is a leading provider of travel and expense management solutions. As a SaaS provider, Concur’s easy to use cloud-based and mobile solutions help companies and their employees control costs and save time. By driving innovation in the travel and expense industry, Concur is on a mission to create for both the individual traveler and enterprise organizations. In 2013, Concur was named “Best Self-Booking Tool” at the Business Travel Awards. Powering evolution in travel technology, the Concur Connect Platform enables the entire travel and expense ecosystem of customers, suppliers and solution partners to access and Concur’s T&E Cloud. Concur is trusted by thousands of companies in more than 100 countries and reaches over 15mm users worldwide.


Concur is an Equal Opportunity Employer and applies this policy to all applicants and employees. We are committed to hiring and valuing a global diverse work team. (M/F/D/V)


Concur participates in to confirm work authorization.

November 2017


  • Engineering

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:


Bellevue, WA

Share this job


Bellevue, WA

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast