26 days old

1st Line Support Specialist - 6006479904242019

England, AR 72046
  • Job Code
    6006479904242019

ADP, the ADP logoand Always Designing for People are trademarks of ADP, LLC.
Time & Attendance Specialist
Location: Chertsey
Reports to: Time & Attendance Manager
We are seeking future colleagues to join our dynamic team in Chertsey, with a technical and customer focussed mind-set who are keen to develop, build a fruitful career and become the leaders of tomorrow.
This is a technical role so you will be fully trained to troubleshoot both the Time & Attendance related hardware & software that you will be supporting in this role.
Overview:
The Time & Attendance team handles queries from Clients who use ADP Time & Attendance products as a solution to their human capital management needs. They are responsible for championing our clients with in ADP and are accountable for delivering supportive, accurate and timely responses to our Clients. We are looking for people that have a technical background with a genuine interest in putting our clients at the heart of everything they do, whilst at the same time being enthusiastic about learning our products and services to be able to deliver excellent service in a hardworking but fun team environment.
Key Responsibilities:
Voice of ADP to client for resolution of queries over the phone, e-mail and via eService to ADP Clients
Researching and modifying ADP's systems to meet clients' specific needs
Making sure that current product systems are understood and utilised appropriately
Working to ensure all agreed Service Level Agreements (SLA's) are adhered to
Ensure delivery of optimal service and the improvement of client retention & satisfaction
Working with other team members to offer business contingency and flexibility across all products as required
Serving as client liaison within ADP providing professional communications in answering client questions regarding Time and Attendance, product and all supporting systems
To continually keep clients updated with progress of status on incidents requiring further work to resolve to effectively manage client expectations
To ensure all incidents are logged and client provided with a CRN number to support our tracking process and reporting mechanism
To act as contingency for other client services support teams as business demand dictates
Work with other ADP Departments to deliver an accurate and timely response to the Client queries/Service requests.
Identifying, suggesting and implementing service, process and product improvements for the benefit of the Client, Team, Department and ADP.
ADP, the ADP logoand Always Designing for People are trademarks of ADP, LLC.
Requirements:
Knowledge:
Microsoft Office inc. Excel and Outlook
Previous Helpdesk/Call Centre background
Strong Customer Service skills & experience
Skills:
Ability to remain calm under pressure and deliver consistent and high quality service to clients
Analytical approach to problem solving and decision making (inc. root cause)
Able to quickly assimilate and retain new information
Effective team player who supports and helps their colleagues
Benefits:
Competitive salary
Flexible benefits plan, (including healthcare, high street discounts and gym flex)
Generous annual bonus scheme
Generous pension scheme
Yearly salary reviews
Why ADP?
ADP are the largest multi-country payroll outsourcing provider in the world and a leader in business outsourcing services. We are also the largest global provider of cloud-based Human Capital Management solutions that unite HR, payroll and time.
We power organizations with insightful solutions that drive business success.
Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 65 years of experience as a world-wide leader of business outsourcing solutions.
At ADP we are driven by your success.
We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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Posted: 2019-05-21 Expires: 2019-06-20

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1st Line Support Specialist - 6006479904242019

ADP
England, AR 72046

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