27 days old

Apple Product Verification Team Manager

Austin, TX 78701
  • Job Code
    200218033
Summary

Summary

Posted: Feb 1, 2021

Role Number:200218033

At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe...Summary

Summary

Posted: Feb 1, 2021

Role Number:200218033

At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an
opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you!

Key Qualifications

  • Efficiently coach, mentor and lead a team of technical-support advisors
  • Strong knowledge of technical support processes and procedures
  • Inspire a team, to achieve the highest level of support in every interaction
  • Invest your work relationships and hold yourself and your team to a high standard of accountability
  • Naturally curious and gravitate towards resources that enrich your team and the customer experience
  • Outstanding leadership ability and managerial acumen
  • Outgoing and compassionate personality with the ability to empathize with employees and co-workers
  • Self-motivated to get things done, as well as team motivator to ensure business needs are met
  • Exceptional time management skills and great attention to detail
  • Willingness and flexibility in taking on new responsibilities as business requires
  • Strong presentation skills
  • Must have proven track record in existing role
  • Ability to work a flexible schedule, including weekends, holidays and off hours

Description

We are looking for a Team Manager to lead a group of advisors on the Apple Product Verification team. As a Team Manager, you will be available for your team during their shifts, which may include evenings, weekends and/or holidays.

This position will be located on-site at our corporate office in Austin, Texas.

Education & Experience

Bachelors degree or equivalent experience

Additional Requirements

Posted: 2021-02-02 Expires: 2021-03-04

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Apple Product Verification Team Manager

Apple, Inc.
Austin, TX 78701

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