12 days old

AppleCare AMR Desktop Security Specialist

Austin, TX 78701
  • Job Code
    200181852
Summary

Summary

Posted: Jul 21, 2020

Weekly Hours: 40

Role Number:200181852

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, an...Summary

Summary

Posted: Jul 21, 2020

Weekly Hours: 40

Role Number:200181852

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

The AppleCare AMR Security Program Management team is looking for a motivated, energetic, passionate, and technically skilled resource to manage security settings, profiles and policies for Mac and iOS devices used within the AppleCare contact center environment.

Key Qualifications

  • Strong analytical skills and intuition
  • Ability to navigate through adversity and ambiguity, while producing the desired results
  • Organized with good attention to detail
  • Motivated and a self-starter, with the ability to proactively seek out opportunities to improve security measures and automate manual processes
  • Ability to lead multiple tasks concurrently
  • Outstanding verbal and written communication skills
  • Ability to establish, maintain and expand productive working relationships with teams and leadership across multiple disparate organizations within Apple
  • Creative thinking skills
  • Solid grasp of security standard methodologies
  • Hands-on experience with one or more MDM technologies (Jamf, AirWatch, Meraki, etc.)
  • Base-level certification in one or more MDM technologies
  • High level of comfort addressing all levels of management
  • Significant experience in a contact center environment
  • Solid grasp of CSS/HTML
  • Ability to translate technical information into content to be used by non-technical users

Description

Utilize our Mobile Device Management (MDM) solution to deliver agreed upon security settings and software to Apple Owned Units. Advocate for AppleCare and our contact center personnel through involvement in security-related projects, key security initiatives and ad-hoc requests from other teams inside and outside of AppleCare. Analyze, provide suggestions to improve, and drive the implementation of security standard methodologies within the contact center environment without negatively affecting the ability of our AppleCare Advisors to service Apple customers.

Partner with multi-functional teams across Apple to deliver desired results. Identify non-compliant users and devices, and drive actions to bring the outlying users and devices into compliance. Assess risks and build comprehensive action plans to overcome those risks. Partner closely with the AppleCare Real Time Operations team to provide support and subject matter expertise.

Education & Experience

BA/BS degree preferred or 3+ years of industry experience

Additional Requirements

  • - Advanced certification in one or more MDM technologies
  • - Prior security-related experience
  • - Deep knowledge of and significant hands-on experience with desktop management solutions such as JAMF/Casper, Device Enrollment Program, Apple Business Manager and similar technologies
  • - Hands-on experience with scripting solutions such as Perl, Bash, etc.
  • - Hands-on experience with APIs and the passing of data between disparate tools
  • - Hands-on experience with hardware and software inventory management solutions


Posted: 2020-07-21 Expires: 2020-08-20

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AppleCare AMR Desktop Security Specialist

Apple, Inc.
Austin, TX 78701

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