8 days old

AppleCare AMR Security Programs Analyst

Austin, TX 78701
  • Job Code
    200198357
Summary

Summary

Posted: Oct 19, 2020

Weekly Hours: 40

Role Number:200198357

Home Office: Yes

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary pro...Summary

Summary

Posted: Oct 19, 2020

Weekly Hours: 40

Role Number:200198357

Home Office: Yes

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

The AppleCare AMR Security Program Management team is looking for a motivated, upbeat, hardworking, and organized team member to lead security-related projects and initiatives, monitor and address gaps in compliance, lead security-related interactions with the business and advocate for the needs of the AppleCare contact center organization.

Key Qualifications

  • Strong analytical skills and intuition
  • Ability to navigate through adversity and ambiguity, while producing the desired results
  • Organized with phenomenal attention to detail
  • Motivated and a self-starter, with the ability to proactively seek out opportunities to improve security measures and automate manual processes and technical tasks
  • Ability to manage multiple tasks and projects concurrently
  • Outstanding verbal and written communication skills
  • Ability to establish, maintain and expand productive working relationships with teams and leadership across multiple disparate organizations within Apple
  • Creative thinking skills
  • Solid understanding of security standard methodologies
  • High level of comfort addressing all levels of management
  • Significant experience in a contact center environment
  • Significant security-related experience
  • Ability to translate technical information into content to be used by non-technical users

Description

Contribute to and provide content for security and compliance training for all AppleCare users
Review, build and continually refine security processes and procedures used by AppleCare personnel
Manage, communicate and coordinate security-related changes implemented within the AppleCare contact center
Partner with other Apple teams to identify security risks and build comprehensive action plans to permanently address those risks
Coordinate remediation of security-related findings identified through ongoing security assessments
Be an advocate for AppleCare's security needs and posture while balancing access and connectivity needed to support our customers
Communicate project updates, milestones and obstacles to AppleCare leadership; build plans to overcome identified obstacles
Partner with cross-functional teams across AppleCare and Apple to deliver desired results
Identify non-compliant users and devices, and drive actions to bring the outlying users and devices into compliance

Education & Experience

BA/BS degree preferred or 3+ years of proven experience

Additional Requirements

Posted: 2020-10-15 Expires: 2020-11-14

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AppleCare AMR Security Programs Analyst

Apple, Inc.
Austin, TX 78701

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