16 days old

AppleCare Business Insight, Machine Learning Manager

Cupertino, CA 95014
  • Job Code
    200169277
Summary

Summary

Posted: May 14, 2020

Weekly Hours: 40

Role Number:200169277

Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and custom...Summary

Summary

Posted: May 14, 2020

Weekly Hours: 40

Role Number:200169277

Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!

The AppleCare Business Insight group provides feedback loop to various business functions at AppleCare. As Machine Learning Manager, you will build and manage warranty accrual forecasts for all our products. In addition, you will be responsible for ad-hoc analysis and legal/regulatory reporting.

Key Qualifications

  • Validated ability to lead high-performing engineering teams
  • Experience in building machine learning / statistical models
  • Strong strategic and tactical business analysis skills
  • Strong SQL and R/Python skills
  • Review code, provide and follow-up on actionable feedback
  • Superb interpersonal skills, and be able to communicate with large multi-functional technical and business teams
  • Ability to hire, mentor, support and elevate the performance of a team
  • A learning attitude to continuously improve self, team, and the organization
  • Proven ability to support the professional growth and development of the team
  • Represent the team and remove hurdles to enable each team member to operate at the highest level of efficiency and productivity
  • Loves a fast-paced environment and learning new technologies
  • Passion for analytics and enabling data driven decisioning
  • Deeply concerned about excellence and quality in analysis
  • Highly organized and results driven
  • Very strong ownership-of-outcome qualities

Description

Apple is seeking an extraordinary leader to build and lead a team of decision science professionals. This is a management position that supports a large number of critical warranty forecasts and regulatory reporting, and it requires experience and expertise effectively leading a team with varied levels of experience.

In this role you will work closely with AppleCare Finance and AppleCare Business Development teams and partner multi-functionally with peer organizations and dependent teams to ensure relevant and timely execution.

You will have the opportunity to thrive in a fast-paced environment where both individual drive and team collaboration are the keys to success.

You are an extraordinary leader able to cultivate an environment that emphasizes ownership of outcome, collaboration, innovation and creativity.

Education & Experience

MS or BS in a quantitative field (Statistics, Computer Science, or Ops Research)

Additional Requirements

Posted: 2020-05-15 Expires: 2020-06-14

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AppleCare Business Insight, Machine Learning Manager

Apple, Inc.
Cupertino, CA 95014

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