11 days old

AppleCare Executive Communications Specialist

Austin, TX 78701
  • Job Code
    200215056
Summary

Summary

Posted: Jan 13, 2021

Weekly Hours: 40

Role Number:200215056

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, an...Summary

Summary

Posted: Jan 13, 2021

Weekly Hours: 40

Role Number:200215056

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

AppleCare is seeking an Executive Communications Specialist to help build and distribute internal, worldwide communications for AppleCare's global businesses. You will join the team tasked with driving alignment on senior leadership goals, building awareness of AppleCare's key activities both within AppleCare and across Apple, and encouraging employees to build and deliver the best customer support and repair experiences in the world.

This role will work with senior leaders across AppleCare to identify and tell stories effectively. You will drive communications from initial concept through final delivery, partnering closely with various teams across Apple.

This position will be, at different times, a writer, project manager, critical/creative problem solver, designer, and messaging authority. This is an excellent opportunity for someone who is passionate about storytelling, can be a compassionate voice for employees, and is a natural relationship builder.

Key Qualifications

  • A deep level of curiosity, passion for learning new things, and the desire to make things better.
  • Experience working with senior executives (Director level and above).
  • Experience producing slide presentations.
  • Experience collaborating and communicating with globally distributed teams.
  • Outstanding written and oral communication skills.
  • Strong collaboration skills and the ability to build relationships.
  • Strong project management skills and the ability to drive multiple projects simultaneously.
  • Skilled in delivering under tight timelines, adapting quickly to change, and distilling ambiguous messages.
  • A gifted eye for visual design.

Description

This is an interdisciplinary role that bridges design, media production, and story telling. You will:
- Produce and distribute presentations, graphics, emails, and other media to internal AppleCare audiences worldwide.
- Ensure all communications follow design and identity standards as well as evangelizing the standards to other teams within AppleCare.
- Collaborate closely with the Executive Communications Manager and subject matter experts to set messaging goals, collect information, plan, and build the content.
- Provide secondary design and story revisions on Keynotes built by others.
- Take both a lead role in crafting communications while also assuming a supporting role helping others communicate efficiently.
- Perform a broad variety of tasks at a variety of levels, from the simplest to strategic.
- Support employee initiatives and programs, such as career development, Inclusion and Equality, and rewards and recognition.

Education & Experience

Bachelor's degree or equivalent practical experience.

Additional Requirements

Posted: 2021-01-13 Expires: 2021-02-12

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AppleCare Executive Communications Specialist

Apple, Inc.
Austin, TX 78701

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