10 days old

Assoc. OTI Specialist-63357K - 179444

Augusta, GA 30901
  • Job Code
    179444

ADP is hiring an Associate OTI (Order to Invoice) Specialist.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

POSITION SUMMARY:

  • Perform recording/processing of Order entry, Billing and roll call transactions accurately. Conform to ADP's standard operating procedures and processes to meet production and client requirements and SLAs. Thorough documentation of all cases and resolutions and attaching them in oracle OTC/E-start.
  • Build deeper understanding of ADP offered products, services (be upfront with payroll packages, newly added features, promos and discount scheme) as well as various other sub processes within OTI space.
  • Continuous support and timely response to Sales, Implementation and Shared Services Teams for resolution of inquiries and escalations.
  • Timely acceptance and effective resolution of cases submitted to the OTI group via E-start/E-access/Sales Force is required. Ensure appropriate follow up through and follow up communication with Resource management team for resolution of disputed/pending items.
  • Develop sound understanding of Oracle OTC and other relevant systems and applications in order to effectively perform assigned duties related to order entry, billing and roll call.
  • Prepare and Maintain all process logs/templates on timely and accurate basis
  • Strive for becoming Subject Matter expert on one of the areas in OTI administration (Order entry, billing and roll call).
  • Assist in identifying/developing internal controls in the process to avoid external spills and focus on improving quality of the team.
  • Perform exceptional processing support for the Shared Service teams
  • Assist with transfer of knowledge or dissemination of policy and procedure changes to assist other OTI teams with gaining proficiency
  • Perform with product migrations and other Order Entry and Billing special projects
  • Assist on systematic and timely resolution of client impacting issues related to Billing, Order Entry, and Roll Call
  • Conduct research, and work closely with the First Invoice Review team to help create Root Cause Analysis (RCA Documentation) that can be used to understand factors impacting quality of Order entry and can be presented directly to our internal clients, and monitor success of resolution.
  • Focus/participate on continuous improvement and finding better ways of doing the job. Perform data analysis to identify systematic issues. Identify vulnerabilities and opportunities for improvement, also maintains stats and record issues to develop a trend analysis that will drive improvement in all areas of Shared Services
  • Develop and drive implementation of systematic issues prevention plans. Track and report success of all prevention plans
  • Build relationships of trust, respect, and partnership by providing stellar service to our external clients and our internal production and support teams.
  • Work directly with OTI team leadership and external clients to resolve areas of dissatisfaction and prevent further occurrences
  • Maintain any documentation for monthly SOX Audits for Key Controls required by Management

RESPONSIBILITIES:

  • Perform processing of Order Entry, Billing and roll call transactions accurately and within stipulated timelines.
  • Work closely with all Shared Service teams to research and resolve issues and provide production exception reports (RCA).
  • Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

  • Associate's Degree or equivalent in work experience.

Experience:

  • 0-1 years OTI experience or the equivalent in the areas of: Order Entry, Billing, Issue resolution, Problem Solving, Accounts payable, Accounts receivable, Payroll, Roll Call, etc.

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
  • General knowledge of ADP Policies associated with one or two areas in OTI administration (Order Entry, Billing and roll call).
  • Effectively able to work under strict deadlines.
  • Successful performance as an intermediate level OTI Specialist (Billing, Order Entry, Roll Call) with resultant expertise in post-production issues.
  • Proficiency in using a PC and Microsoft applications.
  • Knowledge of logic, analysis techniques, critical thought. Requires communication skills - Verbal, Listening and Written. Problem solving skills. Requires advanced knowledge of the organization, products and/or services.
  • In-depth knowledge of order entry, billing, and roll call sales policy and procedures.
  • This position requires a detail oriented person who is a team player. Reliability in all aspects of the job to include attendance and punctuality. Very collaborative environment necessary to deal with periods of intense work and deadlines.

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Categories

Posted: 2019-08-13 Expires: 2019-09-22

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Assoc. OTI Specialist-63357K - 179444

ADP
Augusta, GA 30901

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast