1+ months

Associate, Digital Review Team

Santa Ana, San José 10901

Associate, Digital Review Team - Santa Ana, Costa Rica

Does playing a critical role in protecting customers sound exciting to you? How about working for a global company in an advanced team that is passionate about investigating digital fraudulent activities?Join Western Union as an Associate, Digital Review Team Analyst.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

Werea FinTech thats using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. Were a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer

As an Associate, Digital Review Team Analyst, you will analyze digital transactions to make sure that no fraudulent activity is involved. You will communicate with Western Union customers as needed to verify details regarding specific money transfers as well as support WU.com customers with their identity verification ensuring thatCompliance regulations are met. You will resolve complex problems and decide when to escalate a case or to proceed with the regular transaction/customer profile verification handling procedures. After completing our training program, you will be skilled in Risk Assessment, and be able to provide an excellent customer experience.

Here are the skills wed like you to have:

English is required, written and verbal

Analytical and problem-solving skills

Strong communication skills

Customer and result-oriented mindset

Independent decision-makingwith high attention to detail skills

Willingness to work in rotating shifts (including weekends and holidays)

Join us, and lets connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. Its an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If youre ready to unleash your potential to help drive change through bottom-up innovation, apply now.

Were a company on the move, and we want our people to grow and develop. Youll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

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Categories

Industry

  • Banking / Finance
Posted: 2022-04-07 Expires: 2022-06-18

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Associate, Digital Review Team

Western Union
Santa Ana, San José 10901

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