22 days old

Associate Learning Coordinator - Bilingual (French/English) - 183520

Maitland, FL 32751
  • Job Code
    183520
\u003Cp\u003E\u003Cstrong\u003EADP Is Hiring an \u003C/strong\u003EAssoc. Learning Coordinator\u003Cstrong\u003E. \u003C/strong\u003EThe Learning Coordinator provides management of and ongoing support for the learning systems utilized by the Learning and Performance organization. This role will responds to inquiries from clients and associates regarding training activities; handles all registration, confirmation, reporting and billing activities; and manage training supplies, materials and training room resources. Serves as Tier 1 contact for all learners with regards to usage of learning systems. Requires direct supervision.\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003E At ADP we are driven by your success.\u003C/strong\u003E We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way.\u003C/p\u003E \u003Cp\u003EWe strive for every interaction to be driven by our \u003Cstrong\u003ECORE \u003C/strong\u003Evalues:\u003Cstrong\u003E Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, \u0026 Social Responsibility.\u003C/strong\u003E\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003ERESPONSIBILITIES:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003E\u003Cstrong\u003ELearning Support:\u003C/strong\u003E Guides internal and external clients when needed through the usage of all learning systems and the class enrollment processes. Performs company and/or individual learner set up and registration transactions into the Learning Management System(s) as needed. Provide technical support to internal and external learners and L\u0026P staff who report difficulty leveraging any of the Learning Systems in accordance with established service level agreements. Maintain appropriate records in ADP\u0027s CRM systems to ensure proper resolution and when required, timely escalation to appropriate alternate support resource. Manage pesonal and team queues in accordance with established SLA\u0027s.\u003C/li\u003E \u003Cli\u003E\u003Cstrong\u003ELearning System Management: \u003C/strong\u003ECreate sessions in the learning systems for Instructor Led Training. Ensure schedules are up-to-date in the learning systems and aligned with the daily changes of the business. Maintain changes to assigned course instructors, course schedule and course delivery method. Accurately configure and maintain client company and end-user data within learning systems. Pro-actively communicate this configuration and system usage tips to new clients through system job-aids and demonstrations. Manage all aspects of training handout materials including virtual handout availability and ensure supplies for training sessions are available as needed.\u003C/li\u003E \u003Cli\u003E\u003Cstrong\u003ELearning System Reporting and Billing Processing: \u003C/strong\u003ECreate standard training and billing reports via the learning systems on a set schedule and on request as needed. Generates and distributes weekly rosters and training completion certificates for scheduled classes as needed.\u003C/li\u003E \u003Cli\u003E\u003Cstrong\u003ECommunication \u0026 Learning Systems SME: \u003C/strong\u003EUpdate all training information sources (i.e., web site which reflects class availability, training database, etc.) in a timely and accurate manner. Document and distribute informational updates on troubleshooting techniques and fixes as they relate to learning systems.\u003C/li\u003E \u003Cli\u003E\u003Cstrong\u003EIntegration: \u003C/strong\u003ELevels 1 -Monitor integrations between learning systems on a regular basis to ensure consistency and identify any issues.\u003C/li\u003E \u003Cli\u003EPerforms other related duties as assigned.\u003C/li\u003E \u003C/ul\u003E \u003Cdiv\u003E\u003Cstrong style=\u0022font-size: 10.0pt;font-family: arial , helvetica , sans-serif;\u0022\u003EQUALIFICATIONS REQUIRED:\u003C/strong\u003E\u003C/div\u003E \u003Cul\u003E \u003Cli\u003EHigh School Diploma/GED or Equivalent in Education and Experience\u003C/li\u003E \u003Cli\u003EBilingual in French and English\u003C/li\u003E \u003C/ul\u003E \u003Cdiv\u003E\u003Cstrong style=\u0022font-size: 10.0pt;font-family: arial , helvetica , sans-serif;\u0022\u003EExperience\u003C/strong\u003E: 1-3 years of experience. Entry level position with limited prior training or relevant work experience.\u003C/div\u003E \u003CP\u003E\u003Cp\u003EPreference will be given to candidates who have the following :\u003C/p\u003E \u003Cp\u003E\u0026nbsp;\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EIs skilled in a range of processes, procedures and systems to carry out assigned tasks or has developed deep skills in a single area.\u003C/li\u003E \u003Cli\u003EUnderstands how the assigned duties relate to others in the team and how the team integrates with others in the discipline.\u003C/li\u003E \u003Cli\u003ERecognizes and solves typical problems that can occur in own work area without supervisor approval; evaluates and selects solutions from established options. Geographical scope is typically local (Usually covering one large BU but may also cover several smaller BU\u0027s inside the geography); it may also cover small to medium-sized geographies.\u003C/li\u003E \u003Cli\u003EUses communication skills to exchange information. Explains technical information within the team.\u003C/li\u003E \u003Cli\u003EGood communication and client service skills.\u003C/li\u003E \u003C/ul\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E

Categories

Posted: 2019-10-23 Expires: 2019-12-12

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Associate Learning Coordinator - Bilingual (French/English) - 183520

ADP
Maitland, FL 32751

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast