24 days old

AUS - Project Management Manager - 185596

Mulgrave, Victoria
  • Job Code
    185596
\u003Cp\u003E\u003Cstrong\u003EPosition Purpose\u003C/strong\u003E\u003Cbr /\u003EManagement of ADP\u0027s Implementation Project Management team and associated activities to ensure timely and efficient delivery of all aspects of ADP\u0027s implementation services to all new and/or existing clients across multiple market segments.\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EKey Responsibilities\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EManage and plan operational and implementation activities to maintain appropriate levels of service, productivity and resourcing\u003C/li\u003E \u003Cli\u003EEngage and meet with clients in relation to the escalation and investigation/rectification of issues within timeframes\u003C/li\u003E \u003Cli\u003EImplement and recommend process improvement initiatives to drive performance improvements across the operation\u003C/li\u003E \u003Cli\u003EEnsure alignment to the implementation and project management methodology and standard processes\u003C/li\u003E \u003Cli\u003EManage all aspects of talent management for the associates in the team including on-boarding, up-skilling, development plans, performance reviews, career development, feedback and succession management.\u003C/li\u003E \u003Cli\u003EFacilitate regular team and one-on-one meetings with associates to develop strong feedback and communication channels, to maintain strong associate engagement\u0026nbsp;\u003C/li\u003E \u003Cli\u003EReview NPS scores and Medalia feedback: respond to all clients, close loop detractors within allocated time period and create action plans to address detractor comments.\u003C/li\u003E \u003Cli\u003EAllocate and manage all client/employee issues logged to the implementation team by internal and external clients\u003C/li\u003E \u003Cli\u003EMonitor implementation activities to ensure all applicable work is sent to offshore teams.\u003C/li\u003E \u003Cli\u003EProvide an escalation point to resolve implementation critical issues.\u003C/li\u003E \u003Cli\u003EEscalate client priority 1 issues to, Sales, Relationship Manager and/or Director Implementation as necessary\u003C/li\u003E \u003Cli\u003EMonitor and quality control data entry to minimise security breaches.\u003C/li\u003E \u003Cli\u003EConduct allocated implementations/projects as required (allocated during peak periods, for capacity reasons, and/or escalation requirements)\u003C/li\u003E \u003Cli\u003ECoach team members and clients in the correct use of applications, implementation standard processes and procedures.\u003C/li\u003E \u003Cli\u003EWork with Transition Consultants, MS teams, Relationship Managers and Support teams to ensure smooth transition to \u0027go-live\u0027 for all new clients\u0026nbsp;\u003C/li\u003E \u003Cli\u003EWork with Implementation Director and Implementation team to identify \u0026 transition clients/work that can be re-allocated to our offshore team\u003C/li\u003E \u003Cli\u003EKeep abreast of technology developments as they relate to the implementation team processes.\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003EADP Leadership Expectations\u003C/strong\u003E\u003C/p\u003E \u003Cp\u003EBusiness Leadership\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EStrategy and Planning: Answers the question \u0026quot;Where are we going?\u0026quot;\u003C/li\u003E \u003Cli\u003EResults Accountability: Focuses on ensuring we attain objectives\u003C/li\u003E \u003Cli\u003EFinancial Management: Applies understanding of ADP financial levers to achieve business results\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003EPeople Leadership\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EImpactful Communication: Flexes Communication methods to engage with people\u003C/li\u003E \u003Cli\u003EBuilding Talent: Deliberately builds capability for short and long term\u003C/li\u003E \u003Cli\u003ERelationship Building: Develops internal and external relationships required for success\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003EMarket Leadership\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EClient Focus: Explicitly factors client perspective into decision making\u003C/li\u003E \u003Cli\u003EOutside -- In Perspective: Understands and acts upon trends in the external market\u003C/li\u003E \u003Cli\u003EBias for Growth: Takes bold action to strengthen business results\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003EExperience\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003E5\u002B years\u0027 Project Management experience\u0026nbsp;\u003C/li\u003E \u003Cli\u003E2 - 3 years\u0027 experience in Portfolio management or management of Implementation teams\u003C/li\u003E \u003Cli\u003EDemonstrated experience in building talent within teams\u003C/li\u003E \u003Cli\u003ESignificant experience in change management (process and culture)\u003C/li\u003E \u003Cli\u003EKnowledge and understanding of the client contracts and Service Level Agreements\u003C/li\u003E \u003Cli\u003EDemonstrable experience acting as the escalation point both internally and externally, utilising effective problem solving skills\u003C/li\u003E \u003Cli\u003EExperience in creating /implementing processes, policies and methodologies\u0026nbsp;\u003C/li\u003E \u003Cli\u003ESound experience with monthly reporting, analysis and team activity planning\u003C/li\u003E \u003Cli\u003ESolid experience in workload allocation and development of schedules\u003C/li\u003E \u003Cli\u003EProficiency in Microsoft applications such as Word, Excel, Project and Outlook\u0026nbsp;\u003C/li\u003E \u003Cli\u003EProcess improvement and change management techniques\u003C/li\u003E \u003Cli\u003EExperience with various coaching models, as leadership \u0026 communication/feedback mechanisms\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003EQualifications / Certifications\u003C/strong\u003E \u003Cbr /\u003EMinimum Cert IV / Diploma within Business / Administration Proven relevant experience may be considered in lieu of formal qualifications.\u003C/p\u003E \u003CP\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E

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Posted: 2019-11-14 Expires: 2019-12-14

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AUS - Project Management Manager - 185596

ADP
Mulgrave, Victoria

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