1+ months

AUS-Relationship Manager - 172507

Mulgrave, Victoria
  • Job Code

Position Purpose :

Develop and maintain effective client relationships within an assigned portfolio to ensure the provision of products and service offerings are in line with client expectations. Responsibilities include the management of client accounts with a wide array of products and services spanning multiple businesses. You will focus on thorough understanding of client's business in order to effectively influence strategic direction of current and future needs.

Key Responsibilities :

  • The primary objective of the role is to drive initiatives, projects and programs in order to achieve year to year growth of the 3Rs strategy of Retention Referenceability and Revenue Retention 
  • Implement and execute a strong retention strategy for new and existing clients to achieve set retention targets 
  • Ensure ADP client portfolio is fully aware of any product developments, enhancements or legislative changes 
  • Collaborate and keep internal stakeholders informed to ensure ADP and client needs are achieved 
  • Achieve Relationship Manager client retention targets 
  • Proactively respond to and directly liaise with all internal stakeholders to resolve any significant client escalated issues 
  • Maintain responsibility for resolution of client issues Revenue 
  • Proactively build and maintain a strong and productive network of existing client relationships whilst ensuring focus on quality and profitability 
  • Maintaining a core understanding of each client's business to meet their needs and capitalise on new opportunities. 
  • Achieve Relationship Manager new leads targets 
  • Achieve year on year revenue growth for clients within client portfolio 
  • Protect recurrent revenue by regularly reviewing all contracts to ensure profitability and quality 
  • Identify opportunities internally with Sales, Managed Services, Implementation, Legal, etc. to deliver superior solutions to clients, whilst proactively cross-selling the ADP's products and services 
  • Develop new networks and leverage existing relationships to generate further leads and new clients Reference 
  • Establish and manage the relationship between ADP and the client, applying and adhering to the ADP Client Management Plans and Guidelines 
  • Proactively ensure that client portfolio contains a diverse range of referable clients 
  • Ensure that Client referability is maintained and up to date 
  • Maintain client referability target within client portfolio 
  • Other Duties from time to time as requested or required and not limited to the above

ADP Leadership Expectations:

Business Leadership

  • Strategy and Planning: Answers the question "Where are we going?" 
  • Results Accountability: Focuses on ensuring we attain objectives 
  • Financial Management: Applies understanding of ADP financial levers to achieve business results

People Leadership

  • Impactful Communication: Flexes Communication methods to engage with people 
  • Building Talent: Deliberately builds capability for short and long term Relationship Building: Develops internal and external relationships required for success

Market Leadership

  • Client Focus: Explicitly factors client perspective into decision making 
  • Outside -- In Perspective: Understands and acts upon trends in the external market 
  • Bias for Growth: Takes bold action to strengthen business results

Experience :

  • Proven relationship management experience in the service industry within a professional corporate environment. 
  • Demonstrated track record of successful relationships and strong client retention with a range of small business to large corporates 
  • Exceptional communication and interpersonal skills 
  • Sound business acumen experience and demonstrated focus on creating quality results and profitability for clients and ADP concurrently. 
  • Proven ability to think outside the box to generate new and viable opportunities to improve relationships and increase profitability 
  • In-depth analytical, reporting and strong metric experience 
  • Preference for Payroll, Time and Attendance and / or HCM industry knowledge.

Qualifications /Certifications :

  • Tertiary qualification in a business related discipline


  • End to end Relationship Management 
  • Product Knowledge 
  • Stakeholder Management 
  • Business Acumen 
  • Business Development 
  • Results Accountability 
  • Risk Management 
  • Solution Focussed 
  • Planning and Allocation 
  • Service Excellence

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


Posted: 2019-03-28 Expires: 2019-06-05

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AUS-Relationship Manager - 172507

Mulgrave, Victoria

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