1+ months

Call Center Rep (HR, Compliance and LOA Specialist)

Miami, FL 33128

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.


We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.


POSITION SUMMARY:  The HR & Benefits Specialist (aka: HR & Compliance Specialist) serves as the subject matter expert for ADP's HR,  Compliance and LOA products and services. Provides universal employee handbook, compliance and leave of absence support to ADP clients and internal associates.



  • Evaluates clients' current HR practices and policies. Identifies gaps and inefficiencies. Provides recommendations by utilizing ADP HR products and services, such as employee handbooks, to maximize client satisfaction and compliance. Assists clients and internal associates with developing and implementing compliant HR policies. Manages assigned accounts based on client needs.
  • Consults with HR Business Partners, ADP internal departments, and clients to ensure client employment policies are aligned with appropriate state and federal laws and regulations. Ensures proper execution of policies and business rules which support ADP, client needs and state and federal laws.
  • Exercises judgment and makes effective decisions when interpreting employment policies and regulations. Communicates with vendor (when applicable) and clients in regards to policies, and best practices. Analyzes and audits cases to ensure accuracy and timely delivery of compliant employee handbooks and various policies.
  • Serves as a main point of contact for all employee handbook and policy-related inquiries and issues, both internally and externally. Establishes and maintains strong relationships with clients, vendors and internal associates.
  • Delivers HR products and services according to ADP's Service Level Agreements. Provides a high level of quality service to clients, vendors and internal associates. Identifies discrepancies and follows up to resolve. Resolves escalated issues through problem solving, ownership and follow through.
  • Maintains current knowledge of evolving HR and policy legislations.
  • Performs other related duties as assigned.



  • Preferred Bachelor's Degree or equivalent experience
  • All areas preferred and Major Area of Concentration are Business or HR.
  • Other education or certification requirements preferred are PHR or SPHR Certification.



  • 1 - 5 Years and Prior experience in Client Service, HR, and/or Compliance/Employment Law and Leaves of Absence.

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • Call center experience
  • HR background/employment law and/or leaves knowledge 
  • Experience in a customer service setting- comfortable with taking inbound and outbound calls and interacting with clients via email and telephone
  • Strong communication skills -- both verbal and written
  • Call center experience 
  • Ability to multi-task and work in a team and independently
  • Experience with working in a fast-paced work environment
  • This is a non-exempt, hourly position, so willingness to work overtime when needed will be expected
NOTE: In this position, you will more than likely initially work from home. However, when ADP determines it is safe, this role will require you to work some or all of your work week in the ADP office. By moving forward in the process, you are confirming that you are aware, comfortable and are able to facilitate this role in these various work arrangements. 
Please check your email for an invitation to schedule a phone screening if you are selected for further consideration.
(Please ensure your email is set to accept emails from ADP or check your Spam folders for emails from ADP - Career Opportunities)

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.



  • Other
Posted: 2021-04-02 Expires: 2021-06-04

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Call Center Rep (HR, Compliance and LOA Specialist)

Miami, FL 33128

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