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Change Management Consultant -Infrastructure Cloud Operations Job

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Change Management Consultant -Infrastructure Cloud Operations Job

Change Management Consultant -Infrastructure Cloud Operations Job

Date: Jun 3, 2018

City: Newtown Square, PA, US

Company: SAP

Requisition ID: 168367
Work Area: Information Technology
Expected Travel: 0 - 20%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3
Recruiter Name: Dominique Pirolo


As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.




Cloud Infrastructure Services is the foundation and integral part of SAP’s cloud solutions and services. It delivers global scale reliable infrastructure from state of the art modern Data Center to automated infrastructure components and layers with high SLA and low TCO on which SAP delivers all its cloud offerings to its customers. The change manager is targeted to work together with the colleagues in the team to perform change manager role in AMER time zone. The person needs to drive, operate and improve Change Management execution and process for CIS team, thus bring the CIS operation maturity, stability and efficiency to the next higher level. The change manager will be part of the Service Transition team in Cloud Infrastructure Services.




Act as part of the change management team, working together with other change managers in EMEA and APJ time zone.

  • Prepare, facilitate CIS CAB (Change Advisory Board) meeting
  • Follow-up on the results of CAB meeting
  • Drive process execution quality with KPI as measurements. Ensure clear transparency. Monitor and report the execution results.
  • Be the primary contact person from change management team for AMER time zone, provide necessary supports to operation team for change management related topics.
  • Work closely with entire change management team to ensure consistency of process definition and execution.
  • Stay in contact with operation team and understand area of improvements, bring in improvement ideas and drive improvements for change management process and execution


In addition, the person will be asked to be responsible for other assigned topics and projects in service transition area.




  • Minimum 5 years’+ professional working experience, thereof 3+ with responsibility as change management or similar roles.
  • Solid understanding of ITIL and operation processes with hands on experiences in change management.
  • Solid track record & knowledge of SAP and a true passion for ensuring customer success and excellence
  • Good understanding of infrastructure demands for SAP offerings and good knowledge of all aspects of Infrastructure technology.
  • Good understanding of Infrastructure as a Service.
  • Distinctive problem solving and analytical skills.
  • Eager to take on new challenges, brings a positive attitude and is resilient to setbacks.
  • Demonstrated ability to take on new assignments in diverse areas, able to ramp up quickly. 

  • Clear leadership and capability to take fact based hard decisions when required, and ensure stakeholder alignment and clear communications.
  • Ability to work in a matrix environment and managing people through impact and influence
  • Ability to work in a rapidly changing environment, is comfortable with ambiguity,
  • Proven track recording in leading and working across different cultures, location and time zones.
  • Shows capacity to adapt, master new topics/behaviours, and continuously improve. Committed to learning constantly.


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

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