1+ months

Client Services Associate for Payroll

Budapest, Budapest 1061
ADP is hiring a Client Service Representative. In this position you will within a multi-client environment, provide world class service to client participants via telephone support. Service includes responding to benefit questions and resolving issues specific to each client's plan.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:
  • Answers inbound telephone calls from clients and provides client support through the use of an online knowledge base and benefits administration system
  • Documents calls and issues in case management tool
  • Makes outbound calls to participants and other vendors
  • Types information in to system and creates necessary correspondence through email or other means
  • Provides information to carriers via fax or e-mail for haste enrollments.
  • Within a multi-client environment, provides world class service to client participants via telephone support.
  • May assess needs and suggest/promote alternative products or services.
  • Handles calls that are basic and routine in nature with little to no deviation from standard screens, scripts and procedures required.
  • Performs other related duties as assigned
QUALIFICATIONS REQUIRED:
  • High school diploma or equivalent.
  • Minimum two years of customer service experience.

PREFERRED QUALIFICATIONS:Preference will be given to candidates who have the following:
  • Proficiency in using a PC and Microsoft applications.
  • Ability to handle confidential matters and work with confidential data.
  • Excellent communication skills - verbal, listening and written.
  • Problem solving skills.
  • Requires general knowledge of the organization, products, and/or services.
  • Previous call center experience preferred.
  • Previous experience with human resources, benefits administration or payroll preferred.
Join us to #workhappy!
#LI-FD1

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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Posted: 2020-05-08 Expires: 2020-07-08

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Client Services Associate for Payroll

ADP
Budapest, Budapest 1061

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