1+ months

Client Success Manager- Lifion - 181834

Parsippany, NJ 07054
  • Job Code
    181834

We are a special venture within a large established company. We are "re-writing the rules" and defining our own standards for success. We have access to the resources of a Fortune 500 with the velocity of a startup. Our team is high powered and committed: we expect the same from every person we hire. Our industry is at the beginning of a transformational shift and we intend to lead it.

We are building products and services to help both organizations and people succeed and grow in their professional endeavors and we are looking for out of the box thinkers to help bring us to market.

The Lifion by ADP program is looking for a dynamic, motivated, and experienced individual to help drive client engagements and implementations. Reporting to the Implementation Lead, this person will help drive business level discovery discussions, implementation, and client training, all with an eye to ensuring client success. The candidate will also be responsible for the tactical and operational support of client engagements.

Our industry is starting to go through a transformational shift and we intend to lead it. As

talent becomes the main differentiator between failure and success organizations must

attract, engage and develop their people more than ever. To do so they need powerful and

sophisticated tools, which take the pain out of HR management and empower employees

and people leaders. That is where we come in.

 

We're looking for an exceptionally talented and thoughtful Customer Success Manager to

join Lifion by ADP, to help our clients adopt our revolutionary new suite of products to

manage human capital across the globe.

 

At Lifion by ADP, you'll work with a passionate and innovative team of engineers, product

managers and designers in a fast-paced, user-centric environment. The right candidate will

bring enthusiasm, invention, and fearlessness to the role, coupled with a strong desire to

solve problems with our clients in mind.

 Responsibilities:

  •  Act as a trusted business partner for client through duration of their time as aLifion client
  • Identify bottlenecks in Lifion's product and the client success process and work withother internal teams to rapidly find solutions
  • Become an expert in the Lifion product offerings to be able to address client issuesand provide "white glove service" to our customers
  • Work with customers to identify and troubleshoot issues within the Lifion productsand applications
  • Work with product and support teams to identify potential "at risk" clients to addressissues and minimize churn
  • Provide updates to various parts of the internal organization on existing client basestatus and overall client base health
  • Act as a liaison between internal teams to ensure customer needs are being met;coordinating amongst implementation, sales, marketing, and product teams
  • Analyze and monitor customer data to draw insights and optimizations with the goalof communicating those findings to the customers
  • Develop and maintain a deep understanding of customers' business drivers andrecruiting goals, to steer program activities to align with those initiatives
  • Proactively work with medium to enterprise level business customers, typically
  • Human Resources, Payroll and Talent Acquisition departments, interacting withvarious levels of individuals ranging from individual contributors to C-level
  • Partner with sales to manage customers' success metrics and expectations, monitorand measure customer satisfaction, communicate ROI, and ensure customer growthand renewal within the Lifion product suite

 Specific Hiring Characteristics/Targets:

  •  Strong empathy for customers and their success
  • Proactive, positive, self-starter, and team player with a love of continually improvingthe processes around you
  • Ability to work in team-based, collaborative environment and passion for contributingto the creation of a world class customer success function
  • Capability to communicate brand/products effectively and clearly both cross functionally(sales, product, marketing) and externally (customers) over multiplemediums
  • Track record of working in a customer-facing environment and developing/drivinginitiatives to ensure or improve upon a customer's ROI with your services
  • Ability to digest complex data and regurgitate it back to customers in a manageableand concise way
  • Demonstrable success in thinking strategically, executing tactically while providingconsistent and high level customer satisfaction and retention in a fast-pacedenvironment
  • Experience using SFDC (or similar CRM) and Customer Success Analytics platformssuch as Gainsight or Totango are a plus

 

Requirements:

  •  Knowledge of HCM systems required.
  • B.A./B.S. in Human Resources, Organizational Development or Computer Science desirable(but not necessary)
  • Have worked within the capacity of HRIS, HRBP, Learning Coordinator, Payroll and/or HRSystems. A background of HR (or L&D)/Technical is ideal
  • 8+ years of experience in B2B environments with preference for customer success,technical account management, implementation, or consulting background
  • Enthusiasm for Human Capital Management and making clients successful a must!
  • Occasional travel for in-person customer meetings
  • Commitment to Lifion's mission and values

 

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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Posted: 2019-08-19 Expires: 2019-10-23

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Client Success Manager- Lifion - 181834

ADP
Parsippany, NJ 07054

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