1+ months

Correspondence Clerk Lead (SCA) (Healthcare)

San Angelo, TX 76903
Regular Full Time



The position of Correspondence Clerk Lead (Healthcare) requires strong management of the workload to ensure accurate & timely processing of all correspondence, to meet or exceed the deadlines as dictated by department management, company and regulatory compliance requirements.

Lead by example; ensure staff are adhering to department & company policies, elevate any concerns to department management for review.
Review employee requests & forward to department management for approval.
Manage workflow and staffing needs to ensure contractual compliance with, and efficient, accurate processing of all correspondence functions all portfolios as assigned.
Prepare & submit monthly and quarterly totals of team production to department management.
Prepare & submit by deadlines all monthly reporting as required for individual client(s).
Prepare, update, maintain, company work instructions and desktop level procedural work instructions. Submit as needed/requested and/or quarterly for review & obtain approvals by department management for publication.
Ensure consistent & continual cross training of all team members to provide depth of knowledge for each task.
Provide recommendations to department management on workflow and process improvements towards efficiency, accuracy and streamlining whenever possible.
Provide timely & professional responses to questions, complaints, errors, and clarifications needed by team members, recovery/production department, compliance department, administrative & Customer Service staff and all management as needed.
Create & apply proper training practices within training program for existing & new employees.
Train and develop new team members, follow training record requirements and provide ongoing coaching, training and updates as needed or required.
Complete accurately & efficiently any and all tasks as assigned by department management.
Perform other incidental and related duties as required and assigned.
Position requires in office work, and may have some remote work flexibility based upon schedule/arrangement with management in advance based upon team and department needs.  Completion of Teleworker Agreement upon hire, and adherence to the Agreement (and related policies and procedures) including, but not limited to: able to navigate computer and phone systems as a user to work remote independently using on-line resources, must have high-speed internet connectivity, appropriate workspace able to be compliant with HIPAA, safety & ergonomics, confidentiality, and dedicated work focus without distractions during work hours.


*Note - All employees and contractors for Performant Financial may and/or will have access to Sensitive, Proprietary, Confidential and/or Public data. As such, all employees and contractors will have ownership and responsibility to report any violations to the Confidentiality and Integrity of Sensitive, Proprietary, Confidential and/or Public data at all times.  Violations to Performants policy related to the Confidentiality or Integrity of data may be subject to disciplinary actions up to and including termination.

Required Skills and Knowledge:

 Ability to effectively transfer knowledge/train hourly staff.
 Demonstrated knowledge and capability in managing workflow, staff and work volumes effectively to support business needs.
 Demonstrated knowledge of healthcare audit, billing and recovery processes and practices (Medicare and Medicaid working knowledge strongly preferred).
 Ability to assess staff capability, identify knowledge gaps and potential issues, and give direction/lead work activities of others in an effective manner with positive outcomes.
 Strong verbal and written communication skills; including excellent phone and email etiquette.
 Good problem-solving and analytical skills.
 Ability to maintain professionalism and composure in difficult interactions or conflict.
 Excellent attendance; ability to work full-time during core business hours and as required to meet business needs.
Able to maintain confidentiality of sensitive data.
Solid desktop system skills; effective use of standard Microsoft office applications including Outlook, Word, Excel, and PowerPoint; and adept in quickly adapting to use of various business systems and applications.
Intermediate or Advanced MS Excel
Able to work efficiently independently
Strong communication in both verbal & written business language skills
Responsible, dependable, conscientious, detail oriented and able to make decisions & know when to escalate to department management

Physical Requirements:

Professional business setting, sits at a desk using keyboard, mouse and monitor to perform work. Headsets provided upon request. Works assigned schedule based upon business needs (full-time 8 hours per day/ 40 hours per week, and work extended hours/overtime as required to meet business needs) and requires:
Able to work in face paced professional business environment 
Able to sit at desk, working on computer and phones 
Lift/carry/push/pull under and over 10lbs occasionally
Keying frequency, handling, reaching, fine manipulation
Repetitive use of right/left arms and hands


Education and Experience:

High School Diploma or equivalent
Some college preferred but not required.

5+ years in relevant office/administration/support environment roles with progressive complexity preferably in healthcare related business. 
1+ year experience in role with responsibility for leading team members, projects, or function demonstrating skills and experience relevant to the role.


Other Requirements:

 Must submit to and pass pre-hire background check, as well as additional checks throughout employment.
 Must be able to pass a criminal background check; must not have any felony convictions or specific misdemeanors, nor on state/federal debarment or exclusion lists.
 Must submit to and pass drug screen pre-employment (and throughout employment).
 Performant is a government contractor. Certain client assignments for this position requires submission to and successful outcome of additional background and/or clearances throughout employment with the Company.

Visa sponsorship is not available.

Job Profile is subject to change at any time.

EEO - Performant Financial Corporation is an Equal Opportunity Employer. 
Performant Financial Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law. 


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Posted: 2021-03-10 Expires: 2021-05-09
Analytics, audit, and recovery services for healthcare, government and student loans.

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Correspondence Clerk Lead (SCA) (Healthcare)

Performant Financial
San Angelo, TX 76903

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