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Customer Engagement Associate Job

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Customer Engagement Associate Job

Customer Engagement Associate Job

Date: Aug 10, 2018

City: Burlington, MA, US

Company: SAP

Requisition ID: 189264
Work Area: Sales Support
Expected Travel: 0 - 10%
Career Status: Graduate
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.



The Customer Engagement Associate (CEA) has overall responsibility for the daily management of assigned Legacy BusinessObjects and Sybase customer accounts, including account management strategies as well as engagement and expansion plans to maximize growth potential within these customers, within the portfolio.

 The focus of this position is twofold, to maximize the value that customers realize through their SAP Enterprise Support Services, and to proactively oversee the Customer Lifecyle Management process.  The CEA is expected to serve as the primary point of contract for the customer and to maintain customer satisfaction, is responsible for retention of the revenue associated with customers within their portfolio, and effective positioning of the specific Line of Business value proposition in order to leverage adoption of our solutions and services necessary to support the customer. 



  • Develop and implement account strategies and implementation plans for emerging customer accounts that further existing account adoption and identify new business opportunities within assigned accounts. 
  • Meet or exceed account-specific revenue and profitability goals for account portfolio including but not limited to maintenance renewals and directory subscriptions.
  • Maintain a close working relationship with other regional SAP teams necessary to support all assigned accounts.
  • Act as initial escalation point for support issues for those accounts within their portfolio.
  • Drive opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives).
  • Deal management and commercial negotiation of the entire opportunity (from opportunity to close) for renewals.
  • Facilitate quarterly Account Reviews with customer and Account team.
  • Manage new account assignment into portfolio.



  • Bachelors or Master’s degree in Business, Marketing, Communications, Sales or other relevant field of study.
  • 1-4 years of experience, including internships, in sales, consulting, LOB, or Industry relevant experience.
  • Fluent in English and local language, written and spoken.
  • Strong communication skills including an aptitude and passion for public speaking.
  • Creative and resourceful self-starters with strong interpersonal skills.
  • Possess a strong desire to work in a dynamic, fast paced organization.
  • Relationship oriented possessing an aptitude for quickly creating and nurturing connections with others.
  • Relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality deliverables.
  • Creative problem solver who is able to work independently as well as a team.
  • Multi-lingual a plus



  • 2-5 years of experience in sales, consulting, support or other relevant customer centric role, including internships.
  • Proven record of customer facing experience.
  • Demonstrated knowledge of business processes and industry trends.
  • There is no visa sponsorship for this role, requires permanent USA work authorization.

Exposure or Experience to selling or delivery consulting services or managing complex customer engagements a plus.



Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.
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