18 days old

Customer HW Engineer

Hillsboro, OR 97123
  • Job Code
Job Description

Intel's Accelerated Computing and Graphics (AXG) group is on an exciting journey to deliver unprecedented computing power to everyone.
As a new business within Intel, this is an opportunity to help influence and shape how the Accelerator and Solutions Customer Engineering team provides enabling, advocacy and support for our OEM and ODM customers as they develop, validate and launch server systems that include Intel GPU products.

The Hardware Platform Applications Engineer reports into the GPU Hardware PAE team and is responsible for, but not limited to, the following:

  • Providing design-in support and information to customers while developing a trusted-advisor relationship with their engineering teams to ensure customer success in the development and launch of Intel product-based products.

  • Creating tools and collateral to help make customer's work easier and faster, and make your own work more impactful at scale.

  • Driving resolution to customer design issues through use of debug skills and collaboration with other experts.

  • Representing customer requirements and preferences through advocacy within Intel, into various teams that develop, validate, and deploy products.

  • Other tasks may include writing white papers, developing new product requirements or specifications, lab management, ordering and managing equipment, running product experiments and pilots, issue database management, and travel for customer visits when needed.

Behavioral Skills Desired:

  • Customer Obsessed- Motivated to drive customer success across technical and organizational boundaries and willingness to identify and resolve both customer technical and relationship issues independently.

  • One Intel- Collaborative team player with strong interpersonal skills.

  • Fearless- Willing to adapt and operate in a fast-paced and constantly changing environment with a strong sense of task prioritization to maximize impact.

  • Truth and Transparency- Willing to clarify and drive vague or unclear requirements, and excellent communication (verbal and written) with past experience writing documentation and delivering training presentations.

  • Inclusion- Willing to bring out the best in the team and others through supportive, positive role-modeling.


Minimum qualifications are required to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum Education and Experience:

A Bachelor's degree and 3+ years' direct experience in one or more of the following areas:

  • Intel architecture systems, processors, chipsets or accelerators

  • Server system validation, debug, signal integrity analysis, power/thermal management, or printed circuit board design

  • PCI-Express, DDR memory interfaces, SMBUS or JTAG

Preferred Qualifications:

  • Experience working directly with customers providing technical support for a product.

  • Experience writing system validation test plans and/or test scripts used for validation.

  • Platform schematic and/or printed circuit board layout tools and methodologies.

  • Experience with platform testability architecture and tools such as JTAG/BSDL, C-scripts.

Requirements listed would be obtained through a combination of industry relevant job experience, internship experiences and or schoolwork/classes/research.

Inside this Business Group

The focus of Accelerated Computing Systems and Graphics (AXG) is to accelerate our execution in strategic growth areas of high-performance computing and graphics. AXG is chartered with delivering high performance computing and graphics solutions (IP, Software, Systems), for both integrated and discrete segments across client, enterprise and data center.  Our mission is to make zeta-scale computing accessible to every human on the planet by the end of this decade and to entertain, educate and connect billions of people with buttery smooth visual experiences.

Intel strongly encourages employees to be vaccinated against COVID-19. Intel aligns to federal, state, and local laws and as a contractor to the U.S. Government is subject to government mandates that may be issued. Intel policies for COVID-19 including guidance about testing and vaccination are subject to change over time.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Posted: 2022-05-02 Expires: 2022-06-02

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Customer HW Engineer

Hillsboro, OR 97123

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