3 days old

Schweitzer Engineering Laboratories (SEL) is seeking a Customer Service representative to provide world class customer service to both internal and external customers in Singapore office. The candidate will be engaged in supporting activities including entry of orders, preparing quotes & RMAs, communicating with customers, resolving the issues, assisting the customer feedback tracking and also working directly with supervisors and peers. We are looking for someone who have strong ability to learn concepts and technical details of products, ability to work cooperatively, strong writing, documentation and communication skills. If you are looking for an opportunity to work directly with customers and highly motivated to become part of our fast-growing global company, then this position is for you!

Essential Duties and Responsibilities
1. Provide world-class customer care to both internal and external customers.
2. Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications
3. Communicate to customers and reps on deliverables and resolving of additional customer service issues with some work direction from supervisor and peers.
4. Complete and pass required customer service certifications.
5. Use judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.
6. Assist with customer feedback tracking and driving to customer satisfaction.
7. Follow and apply SEL Values, Principles of Operation, and World-Class Manufacturing principles.
8. Understand. Create. Simplify.
9. Other duties as assigned (may include office administration and other support duties dependent on region/department).

Required Qualifications
Minimum 1 year of customer service experience
Associate's degree or related business experience
Strong computer skills
Ability to learn concepts and technical details of products
Strong writing, proofreading, documentation, and communication skills
Ability to learn new skills and assume new responsibilities
Ability to work cooperatively in a team environment
Background check results satisfactory to SEL
Negative drug test result(s)
Ability to write and speak English coherently

Preferred Qualifications
ERP or CRM tools experience
Experience in technical sales environment
Bachelor's degree

An Award Winning Company

Schweitzer Engineering Laboratories, Inc. (SEL) has earned a reputation for quality, reliability, integrity, and service. This has enabled us to expand within both the electric utility and industrial markets in many different industries, markets, and geographies around the world.

Communication with Applicants

SEL sends an initial e-mail response to all applicants at time of rsum or CV submittal. If you do not receive this communication, please check your SPAM filter and make sure your system is not blocking e-mails from SEL. It is important that you ensure your receipt of this e-mail as SEL may communicate future position updates via e-mail.

SEL is an Equal Opportunity Employer

SEL invents, designs, and builds digital products and systems that protect power grids around the world. This technology prevents blackouts and enables customers to improve power system reliability and safety at a reduced cost. A 100 percent employee-owned company headquartered in Pullman, Washington, SEL has manufactured products in the United States since 1984 and now serves customers worldwide. Our mission is simple: to make electric power safer, more reliable, and more economical.


Posted: 2019-10-11 Expires: 2019-11-10

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Customer Service Representative

Schweitzer Engineering Laboratories, Inc.

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