1+ months

Customer Systems Engineer

Hillsboro, OR 97123
  • Job Code
Job Description

Intel's Accelerated Computing and Graphics (AXG) group is on an exciting journey to deliver unprecedented computing power to everyone.

As a new business within Intel, this is an opportunity to help influence and shape how the Accelerator and Solutions Customer Engineering team provides enabling, advocacy and support for our OEM and ODM customers as they develop, validate and launch server systems that include Intel GPU products.

The Customer Systems Engineer reports into the GPU Hardware PAE team and is responsible for, but not limited to, the following:

  • Managing the Lab as a Service architecture for customer systems lab that will be used by various team for validation and certification processes

  • Architects and defines various remote access mechanisms and user interfaces for the systems in the lab enabling multiple internal teams as well as customers to perform hardware and software platform validation on remote systems

  • Partners and collaborates with other stakeholders and customers to promote the service and add enhancements to make it easy for user adoption

  • Other tasks may include writing white papers, documentation of processes and tools, training other teams on lab as a service, running product experiments and pilots

Behavioral Skills Desired:

  • Customer Obsessed - Motivated to drive customer success across technical and organizational boundaries and ability to identify and resolve both customer technical and relationship issues independently

  • One Intel - Collaborative team player with strong interpersonal skills

  • Fearless - Ability to adapt and operate in a fast-paced and constantly changing environment with a strong sense of task prioritization to maximize impact

  • Truth and Transparency - Ability to clarify and drive vague or unclear requirements, and excellent communication (verbal and written) with past experience writing documentation and delivering training presentations

  • Inclusion - Ability to bring out the best in the team and others through supportive, positive role-modeling


Minimum qualifications are required to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates

Minimum Education and Experience:

A Bachelor's degree in Computer Science with 6+ year experience in one, or more, of the following areas:

  • Intel architecture systems, processors, chipsets or accelerators

  • Working directly with customers and customer requirements

  • Collaborating with, and influencing, multiple engineering and business teams

Preferred Qualifications:

  • IT infrastructure stack and modern technologies

  • Knowledge and experience with physical layer of services - server management, datacenter networking, system provisioning, configuration as a code, monitoring

Inside this Business Group

The focus of Accelerated Computing Systems and Graphics (AXG) is to accelerate our execution in strategic growth areas of high-performance computing and graphics. AXG is chartered with delivering high performance computing and graphics solutions (IP, Software, Systems), for both integrated and discrete segments across client, enterprise and data center.  Our mission is to make zeta-scale computing accessible to every human on the planet by the end of this decade and to entertain, educate and connect billions of people with buttery smooth visual experiences.

Intel strongly encourages employees to be vaccinated against COVID-19. Intel aligns to federal, state, and local laws and as a contractor to the U.S. Government is subject to government mandates that may be issued. Intel policies for COVID-19 including guidance about testing and vaccination are subject to change over time.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Work Model for this Role

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site.

Posted: 2022-04-25 Expires: 2022-05-26

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Customer Systems Engineer

Hillsboro, OR 97123

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