1+ months

Digital Community Manager- Data Solutions

Alpharetta, GA 30009
  • Jobs Rated

ADP is hiring a Community Manager for our HCM Analytics and Benchmarking customers. With data on nearly 20% of the private US workforce, ADP is uniquely positioned to be the authoritative source on the world of work. The HCM Analytics and Benchmarking organization is a vital piece of achieving this vision by ensuring our people analytics and benchmarking solutions are successful at driving value across the full customer lifecycle.


To learn more about ADP’s Data Solutions: · https://tech.adp.com/2021/12/09/inside-datacloud-how-adp-shapes-the-future-of-work/ · https://www.forbes.com/sites/amazonwebservices/2021/10/27/4-steps-that-helped-adp-shape-the-future-of-workforce-analytics/?sh=d0e68bc41815 · https://hrexecutive.com/adp-datacloud-diversity-equity-inclusion/ · https://www.fastcompany.com/90696567/best-ai-data-innovations#adp


What you will do:

  • Build a program of community events / thought leadership to drive engagement of ADP’s analytics and benchmarking customers. Leverage ADP’s subject matter experts and product managers to create compelling content
  • Develop deep and wide-ranging relationships across our customer base to identify leading customer advocates
  • Create a culture of customer interaction, community learning and sharing that enhances the value of the overall ADP analytics and benchmarking client experience
  • Manage customer forums to drive customer engagement, adoption, learning, and networking.
  • Monitor in-product customer feedback to ensure questions are answered in timely fashion and key themes of feedback are synthesized to inform the product roadmap.
  • Lead in-person and virtual Customer Advisory Board (CAB) sessions to help clients network and learn
  • Collaborate with Product and Engineering teams to translate customer feedback into technical requirements and meaningful product insights, weighing in on product features and roadmaps


What you will need to thrive:

  • 5+ years' experience in communications / community management / social media marketing, tech industry and / or HCM experience is a strong plus.
  • BA/BS - or equivalent in education and experience
  • Strong written and verbal communication skills and a proven track record in integrated communications
  • An understanding of how to leverage content strategies to drive customer engagement
  • Hands-on experience with content production (design, video, copy, photography etc)
  • Ability to thrive in a fast-paced, cross-functional environment while juggling multiple responsibilities; with the ability to context switch very quickly
  • Have a knack for reaching HR audiences and developing relationships with customer communities
  • An empathetic, collaborative, communicative, and consultative work style

Preferred Qualifications:

  • Experience working in a startup environment. 
  • Understanding for data analytics & data solutions.
  • Experience in coordinating virtual and in person events. 




Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.



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Jobs Rated Reports for Social and Community Manager

Posted: 2022-03-04 Expires: 2022-09-03

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Digital Community Manager- Data Solutions

Alpharetta, GA 30009

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Social and Community Manager
94th2019 - Social and Community Manager
Overall Rating: 94/199
Median Salary: $65,320

Work Environment
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