20 days old

Digital Content Management - Localization Team Manager, Apple Retail Online

Cupertino, CA 95014
  • Job Code
    200232690
Summary

Summary

Posted: Mar 25, 2021

Role Number:200232690

The Digital Content Management (DCM) Localization Team Manager is directly responsible for delivery of high quality translation an...Summary

Summary

Posted: Mar 25, 2021

Role Number:200232690

The Digital Content Management (DCM) Localization Team Manager is directly responsible for delivery of high quality translation and localization of product data, marketing content, and application content on the Apple Online Stores, Apple Store App, WeChat and Tmall platforms.

Areas of ownership:
Manage the day-to-day localization workflow of product and merchandising content, worldwide.
Manage relationships with internal and external localization resources, own quality delivered by providing structured guidance and ensuring best practices/processes are in place.
Lead, define, and drive functional and process improvements to the localization platform.

Our ideal candidate is passionate about the critical role localization plays in a global consumer market. They are well-versed in managing workflows and processes in the area of localization management, in a large-scale e-commerce environment. They have extensive experience working in the field of localization, from day-to-day workflow management to re-engineering and systemizing processes to expertly managing vendors. They are technically curious, customer focused, self-directed, operationally minded. They are passionate about people, and are excited about developing others. This role reports to the Senior Manager of Planning for the Retail Online Digital Content Management (DCM) organization.

Key Qualifications

  • 10+ years of working in the localization field.
  • 3+ years managing a team of individual contributors.
  • Detailed knowledge of translation, globalization and localization processes and systems.
  • Strong technical background in IT systems analysis, business and functional requirements documentation, and new process development.
  • Experience with HTML, CSS and scripting languages.
  • Must thrive in the face of ambiguity and constant change.
  • Must work well under pressure, in the face of aggressive deadlines.
  • Must have flexibility to deal with rapidly changing, time-constrained launch schedules.
  • Must exhibit high degree of ownership and accountability.
  • Desired:
  • Previous e-commerce localization experience.
  • Language fluency in one or more languages other than English.

Description

Manage a team of highly skilled Localization Project and Program Managers.
Support the launch and maintenance of Apple's product line information on the online stores by coordinating the localization of launch content, through existing vendors and/or resources internal to Apple.
Coordinate with worldwide Online Retail DCM and Marcom teams in the Americas, Europe, Asia/Pacific and Japan to improve delivery processes and to ensure consistency across Apple web properties.
Drive process changes to manage quality assurance and improve quality of localized assets.
Identify improvements to, manage rollout of, and support the ongoing development of the Online Store's WorldServer platform, including setting up and maintaining reliable, efficient and repeatable workflows.
Identify, build, and maintain relationships with new and existing external localization vendors.
Provide technical, operational, and linguistic best practice consulting for internal partners and customers.
Support Online Store Engineering with localization of new store features, functionality enhancements, and testing.
Work with Retail Online Product Management and Engineering to define and implement integration of WorldServer with the store content and product information management systems.
Represent the Apple Online Store in the Apple localization community.

Education & Experience

BA/BS in Computer Science, Linguistics, Language Studies or equivalent experience.

Additional Requirements

Posted: 2021-03-26 Expires: 2021-04-25

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Digital Content Management - Localization Team Manager, Apple Retail Online

Apple, Inc.
Cupertino, CA 95014

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