1+ months

Director - Application Support (NextGen Payroll) - 173712

Alpharetta, GA 30009
  • Job Code

ADP is hiring a Director of Application Support. Does this sound like you?

We believe people make great companies, not the other way around. Our people make all the difference in delivering innovative HR technologies and solutions that help employees all over the world do their jobs better. The result? We're building the next generation of ADP technologies.

Join ADP's innovation lab as we undertake one of ADP's most ambitious transformation initiatives ever. We're building a team from of the most elite, game-changing technologists and asking them to reinvent the way millions of employees are paid worldwide. If you are a sharp, self-driven product manager who is passionate about solving really big problems, we want to talk to you.

Job Description:

  • Work with Product/Development organizations and all stakeholders to build the Next Gen Payroll platform support team and support process
  • Partner with Product Owners and Architects to ensure that the supportability is included in the platform's roadmap.
  • Provide guidance to the development of application support tools
  • Coordinate emergency patches and maintenance releases
  • Help triage production issues and provide feedback to improve testing automation, CI/CD and feature development
  • Lead the support team to resolve critical issues
  • Work with the implementation and service teams to improve clients' experience
  • Manage the support team and provide guidance to team members
  • Manage support duties including nights and weekends


  •  Bachelor's degree in Computer Science or related field
  • 10+ year experience working through design, development and support of mission-critical applications.
  • 5+ years in managing software development and support teams
  • Solid knowledge of HCM and/or payroll application
  • Solid understanding of SDLC with agile development experience
  • Outstanding leadership, project and people management skills
  • A track record of successful delivery of software applications as a tech lead or team lead
  • Experience in development and support of SaaS and cloud-based applications
  • Experience in both front-end and back-end programming using modern technologies and frameworks
  • Experience with web services and REST
  • Experience with testing automation frameworks and DevOps such as CI/CD
  • Solid understanding and experience of/in relational and non-relational databases
  • Willingness and ability to dive into any application/environment to resolve technical issues

 Other Desire Skills: 

  • Well organized, excellent communication and reporting skills
  • Ability to work under critical delivery timelines
  • Creative thinking in proactive production support




We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Posted: 2019-05-02 Expires: 2019-07-04

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Director - Application Support (NextGen Payroll) - 173712

Alpharetta, GA 30009

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