10 days old

Director, Participant Communications - 178763

Florham Park, NJ 07932
  • Job Code

ADP is hiring a Director, Participant Communications. In this role you will be responsible for the development and distribution of participant communications. This person plans and creates strategies, tactics, activities and materials to drive employee/participant activation, education, and engagement with their employer's 401(k) plan. This position develops and manages content with the goal of increasing the effectiveness of employee/participant communications that drives desired behavior. The Director, Participant Communications, manages the timing and flow of communications to employees/participants and business partners.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.


  • Responsible for developing, implementing and maintaining the comprehensive  communications strategy and supporting programs.
  • Design a communication process and execute a plan to ensure consistent reinforcement of the strategy and key drivers supporting it.
  • Develop clear and concise communication plans, draft communications, coordinate review and approval processes and seek legal review.
  • Partner with Education Team, Relationship Managers, Regional Channel Managers, and Participant Services team, to create innovative communication options that integrate messaging, graphics and branding to drive employee/participant desired behaviors. Leverage various communication vehicles to create energy, momentum and awareness.
  • Provide guidance to individuals and project teams to produce effective client communications strategies.
  • Conceptualize and develop new and interesting methods of communicating with employees/participants.
  • Introduce industry best practices and recommendations for employee/participant communications.
  • Coordinates and manages communication through the lifecycle (design, development, testing, implementation and production). Ensure that new and consistent information (article links, stories and events) is developed regularly.
  • Gathers information from end users to evaluate objectives and goals. Makes recommendations.
  • Track and measure the level of effectiveness of all communications


  • Bachelor's Degree in Journalism, English, Communications, Marketing or related discipline.
  • Minimum of 8-10 years in a fast paced environment managing the overall planning and delivery of internal communications

PREFERRED QUALIFICATIONS:Preference will be given to candidates who have the following:
  • Experience with participant retirement / 401k marketing 
  • Demonstrated experience in requirements gathering for communication plans
  • Ability to facilitate elaboration sessions with subject matter experts
  • Knowledge of advanced concepts, and principles of adult learning, practices and techniques of writing and developing communication and documentation materials.
  • Ability to prioritize multiple tasks/projects while meeting tight deadlines
  • A solid command of business communication tools and strategies.
  • Excellent interpersonal, communication, organizational & teamwork skills.
  • Effective listening and communication skills.
  • Excellent written and verbal communication skills.
  • Effective analytical skills.
  • Effective PC skills including desktop publishing, Word, PowerPoint.

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


Posted: 2019-08-12 Expires: 2019-09-15

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Director, Participant Communications - 178763

Florham Park, NJ 07932

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