13 days old

Divisional Product Quality Engineer

Hillsboro, OR 97123
  • Job Code
Job Description

Customer Quality and Reliability group is looking for outstanding talent for an exciting opportunity working with customers and various internal partners to solve technical issues, accelerate learning, and grow together passionate in customer technology enabling, program management and embrace technical challenges with analytical and growth mindset.

Primary responsibilities include:

  • Develop product support plans including setting up test process and enabling tools and capabilities for Worldwide Quality Support Centers (QSC).

  • Provide technical support and leadership for the resolution of customer quality and/or reliability problems with Intel products.

  • Partner with various technical support teams to coordinate and perform product functional analysis, data analysis, physical analysis, reported failure correlation on customer returns for issue investigation and resolution.

  • Work closely with field sales teams, division, and factory for problem resolution and corrective action to prevent re-occurrence of the problem. May require interacting with customers directly in certain circumstances.

  • Perform technical investigation on customer returns including component, module, and system. Conduct basic component and system testing in a lab environment.

  • Be an advocate of customer voice to the internal teams. Compose and publish technical investigation reports to customers for issue closure.

  • Strive to proliferate shared learning across sites. Maintain necessary records and reports of customer issue closure. Performs other related duties as required or as directed.

The ideal candidate should exhibit the following behavioral traits:

  • Data analysis skills and technical problem-solving skills.

  • Verbal, written communication and presentation skills in English to present complex issues with clarity to drive decisions.

  • Willing to work independently to set clear expectations, measure results, and prioritize tasks to meet engineering and business goals of the program.

  • Willingness to work across organizational, functional, geographical, and cultural boundaries.

What we offer:  

We give you opportunities to transform technology and create a better future, by delivering products that touch the lives of every person on earth.  

As a global leader in innovation and new technology, we foster a collaborative, supportive, and exciting environment where the brightest minds in the world come together to achieve exceptional results.  

We offer a competitive salary and financial benefits such as bonuses, life and disability insurance, opportunities to buy Intel stock at a discounted rate, and Intel stock awards (eligibility at the discretion of Intel Corporation).  

We provide benefits that promote a healthy, enjoyable life: excellent medical plans, wellness programs, and amenities, time off, recreational activities, discounts on various products and services, and much more creative perks that make Intel a Great Place to Work!  

We're constantly working on making a more connected and intelligent future, and we need your help. Change tomorrow. Start today. 


You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.  


If you have been told by the HM that you cannot provide Intel sponsorship please use this verbiage:  

This position is not eligible for Intel immigration sponsorship. 

Minimum Qualifications:

  • The candidate must possess a Bachelors degree in Engineering or Computer Science or related field

  • 4+ years of experience in Engineering or technical program management.

Preferred Qualifications:

  • Masters degree in Engineering or Computer Science or related field.

  • Knowledge in Intel products, manufacturing processes, test metrologies, and platform debug.

  • Board and system manufacturing, and surface mount technology knowledge.

Inside this Business Group

As the world's largest chip manufacturer, Intel strives to make every facet of semiconductor manufacturing state-of-the-art -- from semiconductor process development and manufacturing, through yield improvement to packaging, final test and optimization, and world class Supply Chain and facilities support.  Employees in the Technology Development and Manufacturing Group are part of a worldwide network of design, development, manufacturing, and assembly/test facilities, all focused on utilizing the power of Moores Law to bring smart, connected devices to every person on Earth.

Other Locations

US, California, Folsom;US, California, Santa Clara

Intel strongly encourages employees to be vaccinated against COVID-19. Intel aligns to federal, state, and local laws and as a contractor to the U.S. Government is subject to government mandates that may be issued. Intel policies for COVID-19 including guidance about testing and vaccination are subject to change over time.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Work Model for this Role

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site.

Posted: 2022-05-08 Expires: 2022-06-08

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Divisional Product Quality Engineer

Hillsboro, OR 97123

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