25 days old

eCommerce CX Manager, Marketplace

Austin, TX 78701
  • Job Code
    200179161
Summary

Summary

Posted: Jul 9, 2020

Weekly Hours: 40

Role Number:200179161

The people here at Apple don't just create products-they create the kind of wonder that's revolutionized entire ...Summary

Summary

Posted: Jul 9, 2020

Weekly Hours: 40

Role Number:200179161

The people here at Apple don't just create products-they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

The WW Digital Channel Team drives the development of digital strategies across Apple channels. It is creating a consistent brand experience in the digital world, whether it is on a partner's website or on global marketplaces or on social commerce. The WW Digital Channel Team serves as the center of expertise on eCommerce and will be instrumental in unlocking Apple's potential in maximizing customer experience, brand presence and sales growth across digital channels.

We are seeking a determined and entrepreneurial individual to join our growing business as an eCommerce CX Manager. This person will be responsible for driving the performance of Apple products across a global marketplace partner. The successful candidate must be high-energy, proactive, passionate about eCommerce and able to thrive in a fast-moving, complex environment. This role will lead the execution of Apple's end-to-end customer experience on Amazon including, but not limited to, campaigns, merchandising, search, and content optimization. He/she will partner with local sales teams to align on the best Customer Experience strategy to maximize Apple's opportunities on the platform. He/she will draw insights from web analytics and combine with previous eCommerce expertise to drive business decisions that will grow Apple's share on the platform.

Key Qualifications

  • Deep expertise in digital commerce/ eCommerce and digital merchandising/marketing
  • 10+ years in eCommerce, Digital or Retail, preferably with category management responsibility
  • Strong problem solving skills to identify critical issues and opportunities, evaluate options and provide clear recommendations and plans for business growth
  • Experience delivering successful end-to-end digital programs or campaigns through cross functional internal and external teams- from concept to execution to reporting and optimization
  • Stellar analytical ability with capability to transform online critical metric CX data into impactful insights and execute upon them ; demonstrated experience using critical metrics/web analytics to impact digital business
  • Strong attention to detail and organization; tenacity to execute flawlessly
  • Ability and experience communicating to a wide range of constituents across functions, organizational levels and cultures; proven experience leading through influence in a matrix organization - working with both global and local organizations
  • Excellent verbal and written communication skills; prior experience using a Content Management System and working with eCommerce platforms; excellent Excel skills
  • Previous experience with Amazon or similar online marketplace preferred

Description

Drive the CX (customer experience) and overall business roadmap for Apple's Amazon business focused on growing sales while managing the optimal Apple CX

Develop, drive and deliver a CX pipeline that creates and deploys eCommerce capabilities globally

Work closely with sales to develop innovative digital merchandising strategies and execute by building and driving global merchandising calendars and plans that support and increase sales

Closely manage and optimize the Search and Product Detail Page CX- making improvements to achieve business goals, add unique capabilities and achieve and exceed sales growth.

Utilize online critical metrics, web analytics, and performance metrics to analyze, develop and execute on growth programs, insights and opportunities

Partner closely with sales, finance and operations to ensure that the customer experience and merchandising plans support forecasts

Education & Experience

BS or Equivalent experience

Additional Requirements

Posted: 2020-07-09 Expires: 2020-08-08

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eCommerce CX Manager, Marketplace

Apple, Inc.
Austin, TX 78701

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