2 days old
2018-06-212018-07-21

Expense Consultant Job

SAP
  • Job Code
    183556
Expense Consultant Job

Expense Consultant Job

Date: Jun 5, 2018

City: Boston, MA, US

Company: SAP

Requisition ID: 183556
Work Area: Consulting and Professional Services
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T2
Recruiter Name: Gene Currie

 

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

The Concur Expense Consultant is a multi-functional role in which you will act as an Implementation Project Manager and/or Functional Consultant to new and existing customer. As the Project Manager, you will be responsible for managing all project deliverables with the goal to complete implementations within an aggressive timeframe while consistently delivering exceptional levels of work quality and client satisfaction. As the Functional Consultant, you will be responsible for consulting on and configuring Concur Expense services across the duration of the customer lifecycle.

 

In the first 12 months you will deliver:

 

Successful Customer Projects: Independently manage multiple concurrent complex, global, multi-phased implementations following Concur’s implementation methodology while achieving minimum targets for Productivity, Days to Implement, Forecasting and Implementation NPS survey scores.

 

Outstanding Consulting: Understand and analyze client business requirements. Provide guidance and best practices on optimal configuration options. Perform knowledge transfer to the customer for effective use of Concur Travel & Expense and ancillary products. Manage multiple concurrent complex post-production consulting engagements, delivering on Concur’s Service Administration offering.

 

Superior Collaboration:  Actively participate and contribute to special assignments and projects related to improving our client’s experiences with Concur’s products and services. Provide support to Concur’s service partners.

 

In order to accomplish this you will need to:

 

Consult with customers, both remotely via online meetings and conference calls and in person, and guide them through key decisions, offer recommended solutions, and suggest alternatives to maintain engagement scope and timeline.

 

Become a subject matter expert on Concur products and stay current on key product and process changes.

 

Educate clients on end user functionality and administration features including imports and extracts.


Keep clients and management informed of implementation activities and progress through regular communications, meetings and status reports, and by reporting exceptional circumstances in a timely manner.


Manage implementation, acting in the role of project manager and functional consultant. Activities include, but are not limited to: leading project calls, understanding and analyzing client business requirements, providing guidance on optimal configuration options to meet client needs, managing third-party and Concur integrations (e. g., credit cards, direct reimbursement to employees, direct payments to vendors), training clients and preparing for deployment of service to employees – all within defined timeframe of completion.


Maintain regular meetings with the customer, discussing: goals, priorities, product roadmap, monthly releases and positioning additional services for identified gaps. 


Stay organized and deliver on commitments, including complying with internal procedures, such as completing required entries in Customer Relationship Management (CRM), Professional Services Automation (PSA), and time tracking applications.


Travel to client sites, up to 15%

 

So who are we?

Concur, a part of SAP, imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses. Founded in 1993, Concur services are used by 30,000 clients representing 27 million users in more than 150 countries. 

Concur is the leading provider of integrated travel and expense management solutions. Founded in 1993 on the premise of helping drive costs out of business through innovation, Concurs services are trusted by 20,000 clients around the globe with 25 million users.

Your career at Concur is what you make of it.  You can forge your own path, work in different offices, switch business units or solve a problem that no-one has before. We’re inspired by change and by each other which is a major contributing factor to how we have retained (and jealously guard) the innovative culture that has created a market leading team of 4500 colleagues.

What do you need to bring?

Education, Experience & Training required:

·     Four-year degree or equivalent experience.

·     Minimum of two years’ experience in client facing roles.

·     Experience in project management.

·     Understanding of general finance and accounting principles and concepts and familiarity with financial, HR and payroll systems a plus.

Job Specific Specialized Knowledge & Skills:

·     Successful experience working directly with customers to resolve implementation issues.

·     Demonstrated knowledge of project management tasks in application implementation environment.

·     Ability to Conduct “Face to Face” Client sessions

·     Effective communication skills.

·     Demonstrated ability to prioritize and manage workflow to meet deadlines.

·     Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling project implementation.

·     Excellent organizational and planning skills.

·     Ability to pass a background check.

Value Competencies

·     Displays passion for & responsibility to the customer

·     Hires, develops & rewards great people

·     Displays leadership through innovation in everything you do

·     Displays a passion for what you do and a drive to improve

·     Displays a relentless commitment to win

·     Displays personal & corporate integrity

Critical Performance Competencies:

·     Accountability

·     Listening

·     Attention to Detail

·     Planning and Organization

·     Communication and Influence

·     Adaptability/ Flexibility

·     Decisiveness/Judgment

·     Intelligence

·     Tenacity

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

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