14 days old

Field Customer Quality Engineer (CQE)

Intel
Santa Clara, CA 95050
  • Job Code
    JR0215272
Job Description
  • Customer Quality and Reliability group is looking for a candidate with a quality support mindset with good verbal and written communication skills, and willing to interact with customers to help resolve their quality and reliability issues during product qualification, ramp and high volume manufacturing.

  • Plays a key role in the local and worldwide arena as the primary product quality and post-sales support contact expert, representing Intel in the eyes of Intel's customers and accurately representing the customer's requirements/needs inside Intel.

  • Enables Intel technology and product introductions including volume ramp on through product discontinuance to the satisfaction of our customer base.

  • Manages the overall customer quality relationship ensuring Intel's brand image for product quality and support is viewed to be leadership status in the marketplace or will devise the appropriate strategy to attain.

  • It will often be involved with Sales and Marketing and/or internal partners to set the strategic support direction for the account and provide internal partners with appropriate post-sales support and Quality and Reliability-related sales collateral highlighting the value of Intel's Quality and Reliability leadership.


The Field Customer Quality Engineer or CQE will be responsible for but not limited to:

  • Technology-enabling.

  • NPI and volume ramp support.

  • Customer satisfaction feedback issue escalation support.

  • FACR amp returns management issue and excursion management.

  • Support and project management.

  • Provides post-sales technical expertise during the installation implementation and maintenance of company products.

  • Involved in implementing detailed customer installation requirements.

  • Ensures that the client's needs have been met and that the product solution is fully functioning according to specification.

  • Provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.


The ideal candidate should exhibit the following behavioral traits:

  • Interacting with Customer, Procurement, Assembly and Manufacturing Test personnel, Quality contacts to understand customer requirements, resolve quality and reliability issues related to the product qualification ramp, and high-volume manufacturing.

  • Teaming up with the divisional marketing applications and business development teams to market the superior quality and reliability of the Intel products through design reviews and providing Quality and Reliability collateral.

  • As customers voice influencing Intel's decisions on product Quality and Reliability related attributes and design.

  • Staying on top of product health trends to proactively prevent issues and ensure product quality and reliability performance is continuously improved.

  • The candidate must be fluent in English with good verbal/written communication and presentation skills.

This position is not eligible for Intel immigration sponsorship.


Qualifications

Minimum Qualifications:

  • Bachelors or a Master of Science degree in Electrical Engineering Computer Engineering Industrial Engineering Statistics or Materials Science or related field of study.

  • Minimum 4 years of PC Datacenter industry experience and computer architecture.


Preferred Qualifications:

  • Experience in Quality and Reliability functions such as product qualification .

  • Experience in customer interfacing roles like technical marketing customer support.

  • Basic system triage and analytical debug skills used to identify HW vs SW and component vs platform level issues.

Inside this Business Group

As the world's largest chip manufacturer, Intel strives to make every facet of semiconductor manufacturing state-of-the-art -- from semiconductor process development and manufacturing, through yield improvement to packaging, final test and optimization, and world class Supply Chain and facilities support.  Employees in the Technology Development and Manufacturing Group are part of a worldwide network of design, development, manufacturing, and assembly/test facilities, all focused on utilizing the power of Moores Law to bring smart, connected devices to every person on Earth.



Other Locations

US, Arizona, Phoenix;US, California, Folsom


Intel strongly encourages employees to be vaccinated against COVID-19. Intel aligns to federal, state, and local laws and as a contractor to the U.S. Government is subject to government mandates that may be issued. Intel policies for COVID-19 including guidance about testing and vaccination are subject to change over time.



Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.



Work Model for this Role

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site.

Posted: 2022-05-06 Expires: 2022-06-06

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Field Customer Quality Engineer (CQE)

Intel
Santa Clara, CA 95050

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