1+ months

FRA - Associate Service Desk (TECHNICIEN EXPERT SUPPORT) - 177618

Lyon, Rh\u00F4ne Alpes
  • Job Code
\u003Cp align=\u0022center\u0022\u003E\u003Cstrong\u003EAssociate Service Desk\u003C/strong\u003E \u003Cbr /\u003E\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EOverview (Position Summary)\u003C/strong\u003E\u003C/p\u003E \u003Cp\u003EThe Associate Service Desk Technician will be the first point of contact for all technical support requests submitted to the Service Desk. Requests for service intakes will include telephone calls, emails, or self-service tickets. The technician will provide quality end user desktop support in a fast-paced Microsoft Windows environment. They will exercise discretion and independent judgment on a daily basis in providing high-quality technical and customer support services while adhering to committed service level guidelines.\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EEssential Duties \u0026 Responsibilities:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EProvide hardware/software problem determination and resolution. With a specific focus on first call resolutions.\u003C/li\u003E \u003Cli\u003EProvide hardware/software installation and configuration.\u003C/li\u003E \u003Cli\u003EActive Directory Administrative functions including rights correction issues and password administration.\u003C/li\u003E \u003Cli\u003EListen, understand and articulate the business value and impact of technical and non-technical information in both written and oral formats to customers, peers and/or management in a one-on-one or team context.\u003C/li\u003E \u003Cli\u003EPrioritization of work requests with sense of urgency to ensure SLA compliance.\u003C/li\u003E \u003Cli\u003EEnsure correct documentation of all work into CA ticketing system.\u003C/li\u003E \u003Cli\u003EEnsure appropriate identification and provision of escalation if required.\u003C/li\u003E \u003Cli\u003EParticipate in rotational on-call support as required.\u003C/li\u003E \u003Cli\u003ETeam Leadership. Project and work oversight only. No hire/fire responsibilities.\u003C/li\u003E \u003Cli\u003EPerforms other related duties as assigned. \u003Cbr /\u003E\u003C/li\u003E\u003C/ul\u003E \u003Cp align=\u0022center\u0022\u003E\u0026nbsp;\u003C/p\u003E \u003CP\u003E\u003Cdiv\u003E \u003Cp\u003E\u003Cstrong\u003EEducation/Certification Requirements:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EAssociates degree preferred, with a concentration in Computer Science or Computer Information\u003C/li\u003E\u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003EExperience:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EZero to five years of directly related experience dependent upon the corresponding level.\u003C/li\u003E\u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003EProfil recherch\u0026eacute;\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003ETitulaire d\u0027un bac \u002B2 de pr\u0026eacute;f\u0026eacute;rence (BTS, DUT, etc.), avec une sp\u0026eacute;cialisation en informatique\u003C/li\u003E\u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003EExp\u0026eacute;rience\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EDe d\u0026eacute;butant \u0026agrave; cinq ans d\u0027exp\u0026eacute;rience sur un poste similaire, selon le niveau de responsabilit\u0026eacute;s\u003C/li\u003E\u003C/ul\u003E\u003C/div\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E


Posted: 2019-07-23 Expires: 2019-12-12

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FRA - Associate Service Desk (TECHNICIEN EXPERT SUPPORT) - 177618

Lyon, Rh\u00F4ne Alpes

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