1+ months

FRA - Expert Fonctionnel SIRH - 184152

Lyon, Rh\u00F4ne Alpes
  • Job Code
\u003Cp\u003E\u003Cstrong\u003EJob Title :\u003C/strong\u003E Expert Fonctionnel SIRH\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EBU :\u003C/strong\u003E MA\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EMission:\u003C/strong\u003E\u003C/p\u003E \u003Cp\u003EIn DECIDIUM Customer Service, you represent the core of Payroll expertise as part of our PROCESSING service commitment.\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003ERole in terms of tasks:\u003C/strong\u003E\u003C/p\u003E \u003Cp\u003EYour mission is divided into six major issues:\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EWithin the functional experts collective SIRH, you receive requests from our customers (ADPeService) that have been the subject of a prior qualification of criticality and a scoping analysis by the Functional Consultants SIRH. You become the owner of the requests and in charge of their processing as soon as an intervention requires a thorough analysis and parameterization work, justifying a time and increased availability.\u003C/li\u003E \u003Cli\u003EYou are in direct contact with a customer as soon as a ticket or a thematic action plan (redesigning a parameter linked to the station,) concerning you is entrusted to you, and for the definite duration of its resolution. Thus, the customer has your telephone contact and is likely to be in direct interaction with you during this resolution. You carry the delivery and the recipe of the treated point.\u003C/li\u003E \u003Cli\u003EYour mission takes place within the functional experts collective SIRH by service center. The requests are assigned to you as part of a shared Siebel group and according to a collective capacity planning. You contribute to a collective quantitative and qualitative management performance and contribute with your colleagues to define the standard of performance to expect, considering the requirements of internal and final customers and the nature of your business.\u003C/li\u003E \u003Cli\u003EYour request processing activity in terms of detailed analysis, recommendation of solutions and parameterization is based on processing options capitalizing on the value proposition of the ADP DECIDIUM modeled offer and the desire to retain parameterization as close as possible to the parameterization models recommended by ADP and the final functional requirements of the customer.\u003C/li\u003E \u003Cli\u003EYour contribution, within the DECIDIUM service model, is primarily focused on the performance of backlog management of our customers\u0027 parameter requests (qualitatively and quantitatively) and the search for management performance of this measurable and continuously improving backlog.\u003C/li\u003E \u003Cli\u003EYou also contribute to compliance with the Monthly Release Policy applicable to the DECIDIUM customer fleet. Knowledge: Have a transverse vision of IS Know the client\u0027s organization Know the state of the art of the fields of intervention Understand the technical decision-making architecture Have a good understanding of HR practices in business Know the HR processes of the company Know your offers Know your organization.\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003EKnow-how :\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EKnow how to federate and control your client\u003C/li\u003E \u003Cli\u003EKnow how to manage the customer relationship\u003C/li\u003E \u003Cli\u003EKnow how to integrate into a service center\u003C/li\u003E \u003Cli\u003EWork collectively\u003C/li\u003E \u003Cli\u003EPerform a pay setup project\u003C/li\u003E \u003Cli\u003EDiagnose a situation\u003C/li\u003E \u003Cli\u003EManage conflictual contexts\u003C/li\u003E \u003Cli\u003EManage priorities\u003C/li\u003E \u003Cli\u003ENegotiate and convince\u003C/li\u003E \u003Cli\u003EUse office tools\u003C/li\u003E \u003Cli\u003EValuing your work and keeping track of related quotes\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003EKnowledge is:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EHave a good relationship\u003C/li\u003E \u003Cli\u003ETo listen to others\u003C/li\u003E \u003Cli\u003EAnaytical and synthetical mind\u003C/li\u003E \u003Cli\u003EBeing a driver, a player of continuous improvement\u003C/li\u003E \u003Cli\u003EAccelerate decision-making by sharing with his manager\u003C/li\u003E \u003C/ul\u003E \u003CP\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E


Posted: 2019-10-21 Expires: 2019-12-12

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FRA - Expert Fonctionnel SIRH - 184152

Lyon, Rh\u00F4ne Alpes

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