25 days old

Fraud Admin Specialist - Portuguese Language

Austin, TX 78701
  • Job Code
    200181071
Summary

Summary

Posted: Jul 16, 2020

Role Number:200181071

At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believ...Summary

Summary

Posted: Jul 16, 2020

Role Number:200181071

At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to surprise and delight. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you.

The Retail Contact Center (RCC) team is seeking an individual with excellent analytical and research skills to join the group as a Fraud Admin Specialist. We enhance the overall customer purchasing experience by efficiently and correctly analyzing orders to identify and stop fraudulent activity and determine the appropriate next steps.

This role is located at home or on the Apple campus in Austin, TX.

Key Qualifications

  • Bilingual fluency in English and Portuguese is preferred (reading, writing and speaking)
  • 1-2 years experience in customer service or order verification type role
  • Excels at analytics and employ creative problem solving skills
  • Customer-focused individual with an eye for identifying outliers among data sets
  • Maintains a positive attitude in a high-stress/fast-paced work environment
  • Excels at working independently to make timely decisions and take appropriate actions
  • Demonstrates a passion for excellent customer focus and protection
  • Communicates effectively in both verbal and written formats, with customers or partners, clearly and concisely
  • Demonstrates flexibility and adaptability to a constantly evolving work-flows and responsibilities
  • Advanced judgment, critical thinking, problem solving and decision-making skills
  • Adept at navigating ambiguous and complex situations
  • Acute attention to detail
  • Ability to changes gears quickly
  • Willing and able to work a schedule from 7:00 am to 10:00pm within a 7-day work week, including holidays, with additional flexibility during when needed
  • Ability to identify business process solutions that increase efficiencies

Description

On this team, we are adept at dealing with ambiguity, have the ability to make sound judgments & utilize problem solving skills in a timely manner, and are able to stay self-motivated and customer focused in a highly transactional role while working independently. We are skilled at speaking with both banks and customers in an order verification capacity, as the work we do involves engaging customers or financial institutions. Finally, you will easily build strong working relationships with your immediate team and members of other RCC groups. While the majority of daily tasks involved in this position are handled individually, teamwork is highly critical in learning the role, staying current with procedures/trends, and in building & maintaining a successful group culture. Our work comes in at a fast pace, and we are ready to meet the daily challenge!

Education & Experience

Bachelor's degree preferred, or equivalent experience

Previous fraud prevention experience preferred but not required

Additional Requirements

  • Is being an At-Home Service Specialist a great fit for you? Consider the following questions:
  • Do you have a private workspace in your house with a door, where ambient noise can be minimized during work hours?
  • Do you have a private workspace with a desk and chair? Does this workspace allow for the proper installation of your technical equipment?
  • Do you have, or are you able to get, an analog or digital phone line that can be dedicated to business calls? (monthly allowance provided by Apple)
  • Do you have, or are you able to get, high-speed internet service meeting minimum bandwidth requirements of 10 mbps downstream and 2 mbps upstream? (monthly allowance provided by Apple)
  • Are you a self-starter who is comfortable in an environment remote from co-workers and managers?
  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.


Posted: 2020-07-16 Expires: 2020-08-15

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Fraud Admin Specialist - Portuguese Language

Apple, Inc.
Austin, TX 78701

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