28 days old

Fraud Investigator

Apple, Inc.
Austin, TX 78701
  • Job Code
    200154197
Summary

Summary

Posted: Mar 3, 2020

Weekly Hours: 40

Role Number:200154197

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and...Summary

Summary

Posted: Mar 3, 2020

Weekly Hours: 40

Role Number:200154197

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. You bring passion and dedication to your job and there's no telling what you could accomplish. The AppleCare Risk Management Operations team is responsible for the accurate and efficient processing of service activity. We are seeking a Fraud Investigator to support our fraud prevention efforts. This is a high impact team whose goal is to improve the service process experience by mitigating risk. You will have strong problem solving skills, and SAP systems experience, critical thinking and self-motivation.

Key Qualifications

  • Knowledge of fraud processes with extensive investigative experience
  • Identifies operational optimization opportunities and suggests innovative solutions
  • Excellent written and verbal communications
  • Outstanding teammate, ambitious with leadership qualities
  • Flexibility to work within all hours of operations on a 7-day schedule
  • Strong knowledge and experience with SAP
  • Experience with Experian and Excel is preferable

Description

You'll review and investigate complex transactions to detect unauthorized activity, and then figuring out appropriate next steps. You'll identify and communicate trends & patterns to leadership team and represent Apple with customers and partner organizations. Identifying innovative ideas and a laser focus on customer experience. Achieves and/or exceeds performance and productivity metric goals.

Education & Experience

Bachelor Degree plus 1 year relevant experience or Associate degree with 3 years relevant SAP experience.

Additional Requirements

Posted: 2020-03-03 Expires: 2020-04-02

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Fraud Investigator

Apple, Inc.
Austin, TX 78701

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