13 days old

GSOC Control Room Operator

Cupertino, CA 95014
  • Job Code
    200214494
Summary

Summary

Posted: Jan 6, 2021

Weekly Hours: 40

Role Number:200214494

Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and custome...Summary

Summary

Posted: Jan 6, 2021

Weekly Hours: 40

Role Number:200214494

Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

Have you ever wondered who is responsible for the ongoing monitoring and analyzing of security threats at Apple? Or how employees are directed to the help they need?

Apple seeks an extraordinary, customer service focused and motivated person to join our Global Security Operations Center (GSOC) Team as a Control Room Operator. This is an exciting and challenging role responsible for the safety and security of Apple employees, customers, and its buildings world-wide.

We prefer a GSOC or communications center background but will strongly consider other experience. We know that the right person can be trained for the job.

Key Qualifications

  • Security, Dispatch or Customer Service experience preferred
  • Flexibility to work various shifts in a 24/7/365 operation
  • Dependable, reliable, hardworking and has a drive for results
  • Ability to work independently and as an integral member of the team
  • Strong written and verbal communication skills
  • Maintain excellent attention to detail in a dynamic work environment
  • Thrives on a team where expertise is shared and feedback is welcomed
  • Effective time management including ability to multi-task, organize and prioritize
  • Ability to write comprehensive incident summaries following events
  • Strong typing and computer skills, able to meet minimum typing speed of 40 WPM

Description

Work as part of a customer service team in our 24 X 7 Global Security Operations Center (GSOC). You will have responsibilities that include:

Answer emergency and non-emergency calls from employees globally, evaluate the information provided to understand needs, options for resolution, and raise issues to the appropriate resources for resolution.

Use technology to monitor and investigate alarms in various Apple buildings globally, dispatch Customer Service and Safety Specialists and coordinate larger issues with public safety agencies and the leadership team.

Manage access control for employees, contractors, and vendors.

Support key business partners and enable Global Security initiatives that ensure a safe and secure environment.

Work closely with all Global Security teams (Operations, Crisis Management, Environmental Health & Safety, Intelligence, Investigations, Retail Loss Prevention, as well as Facilities, Legal and HR).

Use GSOC software and systems for communications, video review, crisis management response, record keeping, dispatching and access control.

Assist in training and mentoring new operators in support of the GSOC team.

Education & Experience

High School diploma (or GED) required.

Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

Additional Requirements

Posted: 2021-01-07 Expires: 2021-02-06

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GSOC Control Room Operator

Apple, Inc.
Cupertino, CA 95014

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