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Hipmunk - Infrastructure Engineer Job

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Hipmunk - Infrastructure Engineer Job

Hipmunk - Infrastructure Engineer Job

Date: Jul 26, 2018

City: San Francisco, CA, US, 94103

Company: SAP

Requisition ID: 175737
Work Area: Software-Development Operations
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time


As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

What we do

Hipmunk is the fastest, easiest way to plan travel for frequent travelers. We save millions of users time and money, by offering the most comprehensive travel search and showing the perfect flight or hotel at the cheapest price. With the recent launch of SAP Concur Hipmunk, the company is also changing the game for small business travel, offering exclusive business travel discounts and seamless integration with SAP Concur Expense and TripIt. There’s nothing more fun to us than taking on the big and audacious challenge of disrupting the travel industry, while dramatically changing the customer experience. And, we’re fortunate we get to do that every day—at scale!


Who we are
Acquired by SAP Concur in 2016 and based in San Francisco, CA, Hipmunk offers the best of both worlds: a start-up-like culture and independence, with the backing, infrastructure, and connections of the world’s largest provider of enterprise application software and a leader in cloud solutions. Hipmunk’s 50-person team is dynamic, passionate, and diverse. We’re focused on delivering powerful solutions to complex travel problems, while leveraging the upsides associated with a global powerhouse. We value an open, trusting, collaborative, and fun culture, allowing all of us to focus on getting stuff done quickly and to the highest of standards.

The infrastructure team is a small team with a big impact! We make sure to have services available and speedy to ensure a great customer experience, as well as improving efficiency and productivity to ensure a great developer experience.


Position Summary: 

As part of the team, you'll drive proactive projects to make our systems and engineering lives easier to manage as well as reducing risks. You’ll own, based on your specific experience, things like our deployment tools & processes, CI pipelines, configuration management, performance testing and tuning, security, capacity planning, logging systems, test environments, and technical operations strategy & processes. You’ll also work and coordinate projects with the different engineering teams.


In addition, you'll ensure we react to incidents appropriately, whether it’s on internal tools or on our public services:

  • Implementing appropriate monitoring and alerting to shorten the mean time to response and recovery (MTTR)
  • Responding to and resolving issues we encounter
  • Learning from and addressing the root cause(s) in order to avoid similar issues in the future
  • Communicating to key folks during and after the incident informing them of the incident, impact, and resulting plans & actions
  • We're hosted in Amazon Web Services (EC2) & our server stack includes Python, Redis, PostgreSQL, HAProxy. Our CI is on Jenkins, and all our automation is in Python.
  • We have lots of things to do, and we can't do them all at once, so we also want someone who has good judgment on where to best invest their time and is a very good communicator.



  • You're curious, humble, and able to learn.
  • Good automation skills
  • Good communication & interpersonal skills
  • You care deeply about producing the best, have a high sense of accountability, and love challenges
  • Experienced with configuration management tools (we use Puppet)
  • Experience with AWS
  • Experience with Python
  • Strong background in Linux/Unix Administration


Bonus Points

  • Experience with CDNs & load balancers
  • Experienced with monitoring & alerting tools
  • Experience with Jenkins


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Additional Locations:


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