1+ months

HRO Management Reporting Operations Analyst - 173962

Manila, CO 80102
  • Job Code
    173962

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Implementation at ADP: It's what makes a difference to our clients - over half a million worldwide and counting. With us, you can combine analytical and project management skills with the ability to simplify complex information - to help clients develop the skills and confidence to use our business management solutions with ease. You get to provide the expert training that makes our workforce solutions stand out in an increasingly competitive global marketplace.

The HRO Management Reporting Representative implements ADP's solutions to clients, following ADP guidelines, and in accordance with client expectations. Implementations could include adding additional products, transfers from other parts of ADP, or migration from one ADP solution to another. 

  • Apply industry and product knowledge to optimize system configurations and product upgrades
  • Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness
  • Resolve issues and provide solutions, with-in guidance
  • Collaborate with various departments to load and convert (as required) client data to ADP's solutions
  • Work within ADP's implementation methodology and timeliness using technology tools
  • Ensure accuracy of all aspects of client set up
  • Remain engaged with client throughout implementation, until client is successfully running ADP solutions
  • Interact/collaborate with ADP associates in Sales and Service
  • Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise
  • Maintain and expand knowledge and proficiency on implementation job function, ADP products/services and implementation best practices. 

REQUIREMENTS : 

  • Fresh Graduates are highly encouraged to apply.
  • Candidate must possess at least High School Diploma, Vocational Diploma/Short Court Coursed Certificate, Bachelor's Degree, any field
  • At least 6 months to 1 year KPO/Shared Services experience, general office, customer service and/or data entry experience.
  • Above average verbal and written communications skills, analytical and problem solving skills.
  • Preferably with experience in using MS Office applications
  • Proven experience using the telephone in a high volume environment.
  • Basic knowledge of math, ability to work with numbers.
  • Proven ability to maintain focus and work effectively with multiple demands
  • Ability to work as part of a team to accomplish tasks
  • Strong client relationship skills
  • Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
  • Must be able to recognize basic procedural issues as they arise, then escalate appropriately
  • Ability to demonstrate learning agility and critical thinking skills
  • The ability to learn and apply basic concepts in new situations
  • Proficiency in the latest web technologies and working knowledge of various operating systems
  • Excellent analytical skills and time management skills 

COMPETENCIES : 

  • Adaptability: Knowledge of successful approaches, tools and techniques for dealing with changes and adapting to a changing environment.
  • Alignment: Knowledge of approaches, tools and techniques for gaining the cooperation and support of others
  • Collaboration: Ability to work effectively as part of a team.
  • Ethics/Integrity: Knowledge of practices, behaviors, applicable laws, rules and regulations governing proper business conduct.
  • Innovation: Knowledge of approaches, tools and techniques for promoting creative, original thinking and applying it to existing and emerging situations..
  • Professional/Technical Expertise: Having achieved a satisfactory level of professional/technical knowledge and/or skill in position-related areas; keeping up with current developments and trends in areas of expertise.
  • Project and Process Management: Knowledge of and experience with redesigning or enhancing existing work process, and using project and meeting tools and techniques to plan, prepare, participate, follow up and control projects to support process change.
  • Results Orientation: Ability to understand objectives to be accomplished, develop a plan to achieve them and deliver timely results.
  • Service Orientation/Client Focus: Ability to understand customer needs and expectations, provide excellent service in direct and indirect manner, and fulfill customer expectations. 

About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions. 

ADP is an Equal Opportunity Employer. ADP believes that diversity leads to strength.

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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Posted: 2019-04-12 Expires: 2019-06-05

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HRO Management Reporting Operations Analyst - 173962

ADP
Manila, CO 80102

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