25 days old

Implementation Team Lead

Norfolk, VA 23510

Job Title : Implementation Team Lead

ADP is hiring an Implementation Team Lead. In this position you will provide mentoring and support to new and existing associates to promote quicker implementation readiness and execution on all process and procedures. Provides leadership support to Implementation Executives by assisting with escalations and resolution, and other day-to-day tasks, as deemed appropriate. Develops and trains associates and shares performance feedback to Regional Implementation Executives and Implementation Technical Leads.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

Essential Duties & Responsibilities :

  • Leadership and Associate Development: Assists in the administrative management of associates, including but not limited to: recruiting, interviewing, new hire orientation, training, mentoring, coaching, ongoing support, and performance management. Provides instruction for new associates during initial assignments to ensure proper execution of implementation methodology. Provides guidance for tenured associates to collaborate in identifying best solutions for client and product sold. Provides overall help and support to all team members. Provides recommendations for associate talent development including assistance in establishing and overseeing individual development plans (IDPs). Participates in discussions on associate talent / 9 Box reviews. Helps faciliate and demonstrate product rollouts or system enhancements, creates specific booster training based on Team needs, and promotes ongoing product and process usage for accuracy and validation. Collaborates with Implementation Executive to assist in conducting regularly scheduled regional team meetings. 
  • Troubleshooting and Quality: Assists in managing and supporting client escalations to resolution. Provides first level support for technical and system issues for associates. Conducts and reviews audits to ensure quality and accuracy of team work performed. Reviews required associate checklists for succesfull transition to service. Meets regularly and collaborates with other Team Leads to ensure consistency and standardization across the Implementation organization. Partners with ITLs for continous awareness on upcoming solutions/releases impacting Team.
  • Client Support: Assumes the Implementation Specialist or Implementation Consultant role (ort both) of implementing business on a quarterly basis or as business needs require. Handles defined responsibilities of role to ensure a succesful implementation project.
  • Feedback: Provides Implementation Executives with feedback on associate progression, account accuracy, and Intact Team cohesion. Providee or equivalent in education and experience required.

Experience : 3-5 years+ of Workforce Now experience

PREFERRED QUALIFICATIONS:

  • Preferred certifications: PHR, SPRH, FPC, CPP or PMP
  • Communication Skills: Uses effective communication skills to consult with associates, ITLs, Leadership and Clients. Presentation Skills: Communicates with clients and associates at all levels effectively and professionally.
  • Problem Analysis / Resolution / Negotiation: Gathers information necessary to make decisions and implement actions. Anticipates, identifies, eliminates and resolves problems in a timely manner. Conducts an in-depth analysis of the client's requirements and specifications to determine the appropriate course of action.
  • Teamwork/Collaboration: Partners with fellow associates, supervisors, and departments; contributes and exchanges knowledge and skills to meet group needs and goals; participates in resolving issues.
  • Customer Focus: Demonstartes a strong focus on customer service.

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Categories

Posted: 2020-12-21 Expires: 2021-02-14

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Implementation Team Lead

ADP
Norfolk, VA 23510

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast