10 hours

Intern - HCM Product Support (Lake Mary, FL) Job

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Intern - HCM Product Support (Lake Mary, FL) Job

Intern - HCM Product Support (Lake Mary, FL) Job

Date: Jun 27, 2018

City: Lake Mary, FL, US

Company: SAP

Requisition ID: 188023
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Intern



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Anticipated Start Date: July 2018
Office Location: Lake Mary, FL

Contract Duration: 6 to 12 months
Purpose & Objective of Position

In order to harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

As an Intern in Human Capital Management Product Support team, you will enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services. This includes the root-cause analysis of product and configuration issues and their resolution with the help of advanced tools, knowledge bases and remote connections to customer systems.  SAP's powerful software requires a high level of expertise from our support employees. Every support associate will therefore first receive general training and then undergo other specialization in a topic area.

You will work in a multinational team with experts from all over the world. The primary responsibility is to assist our customers in resolving issues related to our SAP HCM product line.

Make a difference – Become a member of the SAP Community and Help the world Run Better.

Expectations & Tasks

  • The ideal candidate needs to enjoy hands-on development and support  and be willing to learn a lot. S/he should have a strong technical/programming background:
  • Among other responsibilities, you should expect to do many of the following:
    • Investigates and resolve critical system issues for Enterprise level Fortune 500 companies.
    • Analyzing complex, real world, unique problems; often working in production environments.
    • Feel the satisfaction from delivering a solution to customers that make their businesses run simpler and better.
    • Meet, work and talk with colleagues and customers from all around the world!
    • Master SAP software that is being used by industries, governments and multinational companies around the globe.
    • Be part of a tight-knit team of professionals
    • Working collaboratively to provide solutions to customers.
    • Learn new skills and technologies that will open paths to many new possible careers. The learning never ends – you are expected to continuously learn and up-skill during your time here.
    • Be a social media guru and create Knowledge Bases, blogs, wikis, and videos, for colleagues and customers.
    • Get involved with SAP’s active Intern Community and experience what it is like to be early talent at one of the biggest software companies in the World.
    • Innovate and create new tools that will help SAP run simple.
    • Join the global SAP Family and become an ambassador for the Support Organization.

Skills / Competencies


  • Excellent English communication skills (written and oral)
  • Excellent diagnostic and technical analysis skills
  • Ability to assess, plan and troubleshoot while collecting information about the customer issue
  • Databases (SAP HANA, Oracle, DB2, SQL Server, SQL Anywhere, ASE, MySQL, etc.)
  • Operating systems (Windows Server, Linux, AIX, etc.)
  • Object-oriented programming (Java, C++, ABAP, etc.) and programming logic
  • SAP Products & Solutions (SAP NetWeaver, SAP Business Suite, SAP BusinessObjects, etc.)
  • Experience in troubleshooting distributed systems, including installation, migration and networking
  • Knowledge of business and financial processes ( such as HR, Payroll functions)

Educational Requirements

  • Currently enrolled in a University degree or College diploma program in Computer Science, Business and Technology, or related areas.


  • Experience working with customers is a plus
  • Previous IT or Application related internship experience would be an asset
  • Please specify your availability in your cover letter (6, 8 months or 12 months)

Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.
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