24 days old

IT Customer Liaison- Entry to Experienced Level

The National Security Agency
Fort Meade, MD 20755
NSA is in search of Computer Science professionals to solve complex problems, test innovative approaches and research new solutions to storing, manipulating, and presenting information. We are looking for you to apply your computer science expertise to projects that seek to create new standards for the transformation of information. If you want to develop technologies and tools and be a part of cutting edge innovations; join our team of experts! Help protect national security interests as part of the world's most advanced team of computer science professionals!",

The professionals at the National Security Agency (NSA) have one common goal: to protect our nation. The mission requires a strong offense and a steadfast defense. The offense collects, processes and disseminates intelligence information derived from foreign signals for intelligence and counterintelligence purposes. The defense prevents adversaries from adversely impacting our national security systems. In support of a customer's mission, Information Technology (IT) Customer Liaisons incorporate the customer's process and technology needs into the enterprise mission planning and execution space.

NSA is in search of professionals to solve complex problems in the cybersecurity of Operational Technology (OT), Industrial Control Systems (ICS), and Supervisory Control and Data Acquisition (SCADA) systems. We are looking for you to apply your IT, Network, Computer Science, OT, ICS and/or SCADA expertise to assess, define, prioritize and document customer's cybersecurity needs for these systems. You would then jointly address those needs through partnerships, teammates, and your own expertise.

We are seeking to meaningfully improve our customer's cybersecurity posture in critical infrastructure, focusing on mission critical control systems (OT/ICS/SCADA) where application of this broad range of skills is essential.

If you want to develop solutions and be a part of cutting edge innovations; join our team of experts! Help protect national security interests as part of the world's most advanced team of technical professionals!

The responsibilities of an IT Customer Liaisons include:

- Defining, interpreting, documenting, and prioritizing customer's technical requirements.
- Preparing operational, functional, and technical requirement documentation.
- Identifying opportunities to improve customers' capabilities by monitoring developments that indicate evolving customer technical needs and providing information about new and enhanced technical capabilities.
- Providing timely and accurate customer-centric information regarding capabilities activities that may affect customer operations.
- Creating partnerships that promote interoperability and consolidate IT resources.
- Relaying customer feedback to appropriate IT manager.
- Develop and maintain customer relationship and communication throughout the customer lifecycle and serve as the primary point of contact between the organization and customer.

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Posted: 2022-04-25 Expires: 2022-05-25

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IT Customer Liaison- Entry to Experienced Level

The National Security Agency
Fort Meade, MD 20755

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