1 hour
2018-08-212018-09-19

IT Technology Senior Consultant - MS Office 365 Job

SAP
  • Job Code
    177009 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time
IT Technology Senior Consultant - MS Office 365 Job

IT Technology Senior Consultant - MS Office 365 Job

Date: Aug 19, 2018

City: Newtown Square, PA, US

Company: SAP

Requisition ID: 177009
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

ABOUT US

Business Innovation & IT (BI&IT) is responsible for evolving SAP’s internal IT strategy and executing on it. BI&IT applies SAP’s expertise in technology and business processes and drives the internal adoption of standard applications. The organization supports end-users in the execution and re-engineering of their processes in all lines of business, always putting a strong focus on end-user centricity.

The IT Client Services Team consists of the Service Desk, Field (regional IT support), Client Technology Communications, and Client Technology Workplace.  

The Client Technology Workplace Team is responsible for the end users Windows, Linux, and Virtualized workspaces.  They are also responsible for the governance, provisioning, and protection, and continuous innovation on those platforms.

As part of the department, the Service Architecture team manages the portfolio within CTW, has the operational responsibility of the Office 365 platform at SAP, and drives adoption of new services.  The implementation of latest IT technologies is the foundation of our digital transformation.

PURPOSE AND OBJECTIVES

The Office 365 Expert is responsible for the support, operations and continuous improvement of the Microsoft technologies we deliver to our end users.  As a member of the Service Team, they will work closely with the Architects and Service Owner to ensure rock-solid and smooth operation of SAPs Office 365 offerings. They will also ensure we deliver the right products to our Customers, ensuring the product meets customer needs and expectations, and maintaining a high security maturity. 

EXPECTATIONS AND TASKS

As IT Expert, you are the interface between vendor, product and the support teams.  This role includes the following responsibilities:

  • Technical Support.  Provide 3rd level support for all offered products and services. Coordinate vendor ticketing and escalations, making sure, that tickets are submitted and processed in a timely manner.
  • Coordinate.  Ensure communication and coordination with all involved support teams (1st level, 2nd level, Managed Service Provider)
  • SPoC for Office clients anywhere they are installed
  • SPoC for Web applications (Teams, Planner, Sway, Slack, etc.)
  • Knowledge around SharePoint on Line and One Drive for Business, including deployment / adoption / and best practices.
  • Documentation.  Provide operational and support documentation for technical teams as well as end users.
  • Collaboration.  Working with technical teams, community manager, service owner, service architect to ensure products are utilized to their fullest potential.
  • Engagement.  Work with other service teams to ensure proper integrations between Office 365 and other cloud services.
  • Provide Early Access.  Setup and manage fast track access for customers
  • Be Social.  Participate in all social channels to ensure continued customer engagement, collect and evaluate feedback. Create blogs, FAQs around and usage of the solution.
  • Report.  Work with the team to create Management dashboards to visualize operational metrics and usage of technologies.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

  • Professional education or study in Information Technology or equivalent
  • Professional certification related to Office 365 (including SharePoint) would be beneficial
  • Expert scripting skills (Powershell, VBS)
  • Hands-on experience with Office 365 administration.
  • Hands-on experience in Windows Server Automation using PowerShell.
  • Hands-on experience with incident management and root -cause-analysis.
  • Excellent coordination and organizational skills
  • Team player
  • Advanced communication and presentation skills
  • Ability to demonstrate and influence within groups
  • Fluent in English mandatory.  German beneficial.

WORK EXPERIENCE

1 – 3 years working experience with Microsoft Office 365.  Evaluation, implementation and rollout of new products and services.  

Experience of working with global team and different time-zone/culture will be desired.

 

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

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