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IT Technology Senior Consultant - Privileged Identity Management (PIM/PAM) Job

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IT Technology Senior Consultant - Privileged Identity Management (PIM/PAM) Job

IT Technology Senior Consultant - Privileged Identity Management (PIM/PAM) Job

Date: Aug 6, 2018

City: Newtown Square, PA, US, 19073

Company: SAP

Requisition ID: 175146
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time


As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.



The IT Consultant is responsible for the support, operations and continuous improvement of the PIM/PAM solution we deliver to our end users.  As a member of the Service Team, they will work closely with the Architects and Service Owner to ensure rock-solid and smooth operation of SAPs PIM/PAM offerings. They will also ensure we deliver the products to SAP lines of business, ensuring they use and understand the tool and get educated about security topics and by that support SAP to become a 5 Star Security company and maintain that high security maturity. 



As IT Subject Matter Expert, you are the interface between vendor, product and the support teams.  This role includes the following responsibilities:

  • Technical Support. Provide 3rd level support for the PIM/PAM solution, products and services. Coordinate vendor ticketing and escalations, making sure, that tickets are submitted and processed in a timely manner.
  • Coordinate.  Ensure communication and coordination with all involved support teams (1st level, 2nd level, Managed Service Provider)
  • SPoC for Clients to use and implement the PIM/PAM solution.
  • Documentation.  Provide operational and support documentation for technical teams as well as end users.
  • Collaboration.  Working with technical teams, community manager, service owner, service architect to ensure the product is utilized to its fullest potential.
  • Engagement.  Work with other service teams to ensure proper integrations between PIM/PAM and the end users use cases/applications.
  • Report.  Work with the team to create Management dashboards to visualize operational metrics and usage of technologies.



  • Professional education or study in Information Technology or equivalent
  • Professional certification related to Microsoft Server technologies would be beneficial
  • Expert scripting skills (Powershell, VBS)
  • Knowledge of Thycotic products is beneficial
  • Expert on Microsoft SQL Server technologies would be beneficial
  • Hands-on experience with incident management and root -cause-analysis
  • Excellent coordination and organizational skills
  • Team player
  • Advanced communication and presentation skills
  • Ability to demonstrate and influence within groups
  • Fluent in English mandatory.



3 – 5 years working experience with PIM/PAM solutions in large companies.  Troubleshooting, investigating and having a holistic understanding of IT security topics.

Experience of working with global team and different time-zone/culture will be desired.



To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Additional Locations:


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