1+ months

Key Account Executive - 173133

La Palma, CA 90623
  • Job Code
    173133

ADP is hiring a Key Account Executive. The Key Account Executive (KAE) strengthens the connection with clients through service and consultation. The role manages a market book of key accounts by building strategic relationships with C-level client contacts; creating and executing an account strategy and effectively influencing the direction of current and future human capital needs within the client's business. Acts as the TotalSource subject matter expert for the client and provides consultation to strategically drive results with the goal of increasing client satisfaction and retention. In this position the KAE will ensure the delivery of Service Excellence and the improvement of overall client relationships including client satisfaction and client experience. Understand the perspective of the client and takes proactive steps to maximize client satisfaction, including client outreach programs as applicable. Travel required to support client visits and strengthen client relationships. Works with assigned Human Resources Business Partner to effectively maintain, build and manage client relationships at all levels to ensure ADP TotalSource is successfully helping clients achieve their business strategies. Responsible for driving results with clients, with the goal of increasing client experience, worksite-employee experience and client retention. Market Partners with Sales and the Implementation organization to effectively evaluate and determine the viability of large prospects and participates in the due diligence process as well as the sales process to assist in adding quality, large clients to the base.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:

  • Consultant and Business Partner: Functions as a consultant and business partner to assigned Key Accounts, Service/Operational Teams, Sales and Market leadership to evaluate and deliver on client needs.
  • Participates in the large account due diligence process to help bring on quality large clients at profitable pricing levels.
  • Responsible for driving client retention and delivering message to clients and associates regarding the TotalSource value proposition, creating and executing an account strategy that will help develop a value-based relationship with each client.
  • Participates on task force or project teams that focus on strengthening client relationships.
  • Designs and executes improvements for process and procedures so that established goals are met.
  • Sets and manages client expectations and activity, including identifying and developing additional service opportunities and coordinating delivery of ADP TotalSource services.
  • Proactively assists in developing and monitoring Service Plans which will directly impact the Human Resources effectiveness of client companies.
  • Acts as escalation point person for client billing and pricing questions. Works with SDCS/FE/MGM on potential concessions only when necessary.
  • Communication: Actively and consistently communicates with clients and schedules on-site client visits to ensure appropriate utilization of ADP TotalSource services.
  • Also, provides continuous inter and intra departmental communications to enhance the market's effectiveness in dealing with critical client issues.
  • Works with the Senior Director of Client Services or General Manager in the market to develop and implement best practices and on business service challenges, product quality and solutions to enhance service delivery.
  • Assists SDCS/MGM in ongoing management of resources to ensure accomplishment of profitability and business goals defined in the business plan.
  • Assist in capital planning and expenditures consistent with TotalSource authorization levels.
  • Revenue Generation: Is responsible for the needs analysis and presentation of new and optional products and services to the client base which can help the Market reach its revenue goals and further add to the overall value proposition and client experience of the base.
  • Financial Analysis: Conducts financial analyses of client relationship and provides to client and internal service team with perspective on the value of services provided, as needed.
  • Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

  • Over 5 Years, Up to 8 Years of Sales or sales-management experience in a fast-paced service environment.
  • Within years of experience, must possess at least 5 years of successful business leadership experience.
  • Progressive management experience in consulting or large corporate environment.
  • Experience or familiarity in the PEO, Payroll or HR Outsourcing industries a must.
  • Must have experience with multiple larger complex clients and dealing with a broad range of HR-related areas at senior levels of organizations.
  • Bachelor's Degree or its equivalent in education and experience

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • Strong understanding of PEO concept, issues and operations and advanced client relationship management experience.
  • Demonstrated ability to drive results through individual efforts and influencing others, without authority over them.
  • Strategic Thinking - demonstrated ability to assess needs and provide innovative solutions to assist clients in meeting their business objectives through the use of ADP's products and service.
  • Communication-able to interact with all levels in an organization including worksite employees, managers and executives. Ability to act as the liaison between clients and ADP TotalSource.
  • Problem-solving and Collaboration: experience in identifying, solving and executing problem resolution. Must possess strong financial and business acumen and savvy.
  • Understands and is able to explain client pricing and profitability.
  • Responds to internal and external requests for financial, client service, and other reporting requirements.
  • Is able to manage multiple priorities and deliver high-caliber results.
  • Demonstrated ability to lead others through tough situations.
  • Ability to work under pressure with tight time frames.
  • Excellent verbal and written communication skills, including presentation skills.
  • Must possess an "executive" presence and skills to build strong, working relationships from front-line people to Senior Executives across business units and with clients
  • Must possess thorough knowledge and appreciation of quality and execution with a focus on a team-based approaching using collaboration.

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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Posted: 2019-04-16 Expires: 2019-06-05

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Key Account Executive - 173133

ADP
La Palma, CA 90623

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