27 days old

Lead Accounts Receivable Specialist

El Paso, TX 79901

Unlock Your Career Potential: Customer Service at ADP. It's all about enabling our customers to be more effective employers. Our Customer Service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. Did you know that the vast majority of our customers are not only satisfied, they'd recommend ADP to someone else? You will be the one providing the on-the-spot support that makes our integrated solutions stand out in today's increasingly competitive global marketplace.

ADP is hiring a Lead Accounts Receivable Representative. In this position, you'll join a team of rock star professionals who are responsible for utilizing complex financial, business and industry knowledge. You will ensure every customer interaction is a best-in-class experience. You'll combine a passion for service and discovering innovative solutions with our top-ranked training programs to help customers enjoy every drop of value within our products.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

RESPONSIBILITIES:

  • 2nd point of escalation for resolution of complex issues or questions
  • Provide training, mentoring, coaching and counseling to less tenured associates
  • Assess and implement opportunities to improve and streamline business processes
  • Global or cross-functional product/domain/process knowledge (SME)
  • Continuous improvement and development of training curriculum as defined by the strategic direction of the organization
  • Ensure accountability, compliance, and adherence to quality standards, ADP policies, and confidentiality. Work in concert with the auditing department.
  • Build global or cross-functional partnerships by providing World Class Service to our external clients and our internal business partners.
  • Drive client negotiations for more complex issues and ensure resolution
  • Works directly with Invoice to Cash leadership and external clients to resolve areas of dissatisfaction and prevent further occurrences
  • Master of tools and applications used by the organization and client base
  • Master of billing, pricing, discounting policies as outlined in commercial policy
  • Drives the communication strategy of changes needed with respect to stakeholders and impacted organization
  • Leads global or cross-functional teams to improve efficiency across business units
  • Apply industry-leading expertise to make recommendations impacting global, cross-functional and internal teams
  • Influence clients on strategic direction and change that influence and impacts business processes and support of clients
  • Master of data analytics and drive the direction of impacted stakeholders
  • Drives client retention as defined by the organization
  • Ownership of the client experience ensuring it aligns with the metrics and strategy of the corporation and/or organization
  • Lead efforts to reduce the expense

QUALIFICATIONS REQUIRED:

  • Bachelor's or Master's degree in Business or Accounting or equivalent experience.
  • Strong verbal, listening and written communication skills
  • Strong data analytical skills
  • Strong negotiation skills
  • Expert in Oracle Financials
  • Experience in leading remote and onsite teams
  • Expert in using a PC and Microsoft applications
  • Change Management experience
  • Business Process Improvement experience
  • Ability to work independently
  • Ability to stay calm in stressful situations
  • Located at the OneADP El Paso location

PREFERRED QUALIFICATIONS:

Experience in any of the following is preferred:

  • Accounts Receivable experience
  • Knowledge of ADP organization and tools
  • Banking experience
  • MS Excel expertise
  • Expert in financial acumen

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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Posted: 2020-08-22 Expires: 2020-09-23

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Lead Accounts Receivable Specialist

ADP
El Paso, TX 79901

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