29 days old

Lead Genesys Business Systems Analyst - 184534

Roseland, NJ 07068
  • Job Code
    184534
\u003Cp style=\u0022margin-top: 0.0pt;margin-bottom: 0.0pt;text-align: left;vertical-align: baseline;\u0022\u003EADP is seeking a \u003Cstrong\u003ELead Contact Center/Genesys Business Systems Analyst\u003C/strong\u003E.\u0026nbsp; Are you an energetic Lead Business Systems Analyst with a passion for solving complex business problems and positive can-do mind-set?\u0026nbsp; Are you a team player working as a core member of a multidisciplinary and cross-functional team with end-to-end responsibility for a selected business area, and working in close collaboration within and across the teams and with the consumer is of utmost importance for you?\u003C/p\u003E \u003Cp style=\u0022margin-top: 0.0pt;margin-bottom: 0.0pt;text-align: left;vertical-align: baseline;\u0022\u003E\u0026nbsp;\u003C/p\u003E \u003Cp style=\u0022margin-top: 0.0pt;margin-bottom: 0.0pt;text-align: left;vertical-align: baseline;\u0022\u003EWe are seeking call center experience, and knowledge of call center technology, with expertise in: routing, reporting, workforce management, call center strategies, operational processes and development background.\u0026nbsp; These are essential skills for this position. Must be able to identify and analyze problems and take the lead in solving them through process and technologies. Must possess a diverse set of competencies that allow you to lead technology assessments and reviews with ADP executives.\u003C/p\u003E \u003Cp style=\u0022margin-top: 0.0pt;margin-bottom: 0.0pt;text-align: left;vertical-align: baseline;\u0022\u003E\u0026nbsp;\u003C/p\u003E \u003Cp style=\u0022margin-top: 0.0pt;margin-bottom: 0.0pt;text-align: left;vertical-align: baseline;\u0022\u003E\u003Cstrong\u003ERequirements:\u003C/strong\u003E\u003C/p\u003E \u003Cp style=\u0022margin-top: 0.0pt;margin-bottom: 0.0pt;text-align: left;vertical-align: baseline;\u0022\u003E\u0026nbsp;\u003C/p\u003E \u003Cp style=\u0022margin-top: 0.0pt;margin-bottom: 0.0pt;text-align: left;vertical-align: baseline;\u0022\u003E\u003Cstrong\u003ETechnical\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli style=\u0022margin-left: 0.31in;margin-top: 0.0pt;margin-bottom: 0.0pt;text-align: left;vertical-align: baseline;\u0022\u003E\u003Cstrong\u003EExpertise in call center technology including routing, reporting, workforce management and CRM; Genesys preferred\u003C/strong\u003E\u003C/li\u003E \u003Cli style=\u0022margin-left: 0.31in;margin-top: 0.0pt;margin-bottom: 0.0pt;text-align: left;vertical-align: baseline;\u0022\u003E\u003Cstrong\u003EBest practices knowledge in the space of business analysis is required\u003C/strong\u003E\u003C/li\u003E \u003Cli style=\u0022margin-left: 0.31in;margin-top: 0.0pt;margin-bottom: 0.0pt;text-align: left;vertical-align: baseline;\u0022\u003EKnowledge of client-server, web-based, mobile and cloud applications architecture\u003C/li\u003E \u003Cli style=\u0022margin-left: 0.31in;margin-top: 0.0pt;margin-bottom: 0.0pt;text-align: left;vertical-align: baseline;\u0022\u003EAbility conduct cost/benefit analysis will be preferred\u003C/li\u003E \u003C/ul\u003E \u003Cp style=\u0022margin-left: 0.0in;margin-top: 0.0pt;margin-bottom: 0.0pt;text-align: left;vertical-align: baseline;\u0022\u003E\u003Cstrong\u003EAnalysis\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli style=\u0022margin-left: 0.31in;margin-top: 0.0pt;margin-bottom: 0.0pt;text-align: left;vertical-align: baseline;\u0022\u003EExcellent Analytical and Evaluation skills \u003C/li\u003E \u003Cli style=\u0022margin-left: 0.31in;margin-top: 0.0pt;margin-bottom: 0.0pt;text-align: left;vertical-align: baseline;\u0022\u003EAbility to understand business processes from start to finish and create requirements through progressive discussions with stakeholders\u003C/li\u003E \u003Cli style=\u0022margin-left: 0.31in;margin-top: 0.0pt;margin-bottom: 0.0pt;text-align: left;vertical-align: baseline;\u0022\u003EConceptualize / create prototypes and mock ups for effective visualization\u003C/li\u003E \u003Cli style=\u0022margin-left: 0.31in;margin-top: 0.0pt;margin-bottom: 0.0pt;text-align: left;vertical-align: baseline;\u0022\u003EHelp stakeholders prioritize the requirements if needed\u003C/li\u003E \u003Cli style=\u0022margin-left: 0.31in;margin-top: 0.0pt;margin-bottom: 0.0pt;text-align: left;vertical-align: baseline;\u0022\u003EFacilitate knowledge transfer sessions for team members for design, configuration and maintenance of applications\u003C/li\u003E \u003Cli style=\u0022margin-left: 0.31in;margin-top: 0.0pt;margin-bottom: 0.0pt;text-align: left;vertical-align: baseline;\u0022\u003EStrive for continuous improvement in data quality, application features and overall performance of the system \u003C/li\u003E \u003C/ul\u003E \u003Cp style=\u0022margin-top: 0.0pt;margin-bottom: 0.0pt;text-align: left;vertical-align: baseline;\u0022\u003E\u0026nbsp;\u003Cstrong\u003EAgile\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli style=\u0022margin-left: 0.31in;margin-top: 0.0pt;margin-bottom: 0.0pt;text-align: left;vertical-align: baseline;\u0022\u003EUnderstanding of the Scrum development methodology \u003C/li\u003E \u003Cli style=\u0022margin-left: 0.31in;margin-top: 0.0pt;margin-bottom: 0.0pt;text-align: left;vertical-align: baseline;\u0022\u003EEffective Communication, Collaboration, Writing skills a must\u003C/li\u003E \u003Cli style=\u0022margin-left: 0.31in;margin-top: 0.0pt;margin-bottom: 0.0pt;text-align: left;vertical-align: baseline;\u0022\u003EFlexibility to work with Global Teams to accommodate different time zones\u003C/li\u003E \u003C/ul\u003E \u003Cdiv\u003E \u003Cp style=\u0022margin-top: 0.0pt;margin-bottom: 0.0pt;text-align: left;vertical-align: baseline;\u0022\u003E\u003Cstrong\u003EMindsets and behaviors\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli style=\u0022margin-left: 0.31in;margin-top: 0.0pt;margin-bottom: 0.0pt;text-align: left;vertical-align: baseline;\u0022\u003EEnd-to-end ownership mindset \u003C/li\u003E \u003Cli style=\u0022margin-left: 0.56in;margin-top: 0.0pt;margin-bottom: 0.0pt;text-align: left;vertical-align: baseline;\u0022\u003ELeader and team player who takes responsibility \u003C/li\u003E \u003Cli style=\u0022margin-left: 0.56in;margin-top: 0.0pt;margin-bottom: 0.0pt;text-align: left;vertical-align: baseline;\u0022\u003EIndependent and autonomous in completing tasks \u003C/li\u003E \u003Cli style=\u0022margin-left: 0.31in;margin-top: 0.0pt;margin-bottom: 0.0pt;text-align: left;vertical-align: baseline;\u0022\u003EMindset of continuous improvement of the service and way of working \u003C/li\u003E \u003Cli style=\u0022margin-left: 0.56in;margin-top: 0.0pt;margin-bottom: 0.0pt;text-align: left;vertical-align: baseline;\u0022\u003EReflects upon behaviors and performance to proactively identify improvement areas \u003C/li\u003E \u003Cli style=\u0022margin-left: 0.56in;margin-top: 0.0pt;margin-bottom: 0.0pt;text-align: left;vertical-align: baseline;\u0022\u003ECoaches others to help their individual development \u003C/li\u003E \u003C/ul\u003E \u003Cdiv\u003E \u003Cp style=\u0022margin-left: 0.0in;margin-top: 0.0pt;margin-bottom: 0.0pt;text-align: left;vertical-align: baseline;\u0022\u003E\u003Cstrong\u003EAnalytical skills\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli style=\u0022margin-left: 0.31in;margin-top: 0.0pt;margin-bottom: 0.0pt;text-align: left;vertical-align: baseline;\u0022\u003EStrong problem solver\u003C/li\u003E \u003Cli style=\u0022margin-left: 0.5in;margin-top: 0.0pt;margin-bottom: 0.0pt;text-align: left;vertical-align: baseline;\u0022\u003EAble to structure and improve complex situations\u003C/li\u003E \u003Cli style=\u0022margin-left: 0.31in;margin-top: 0.0pt;margin-bottom: 0.0pt;text-align: left;vertical-align: baseline;\u0022\u003EAble to conduct root cause analysis to identify possible solutions\u003C/li\u003E \u003C/ul\u003E \u003Cdiv\u003E \u003Cdiv\u003E#LITECH\u003C/div\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003C/div\u003E \u003C/div\u003E \u003C/div\u003E \u003CP\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E

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Posted: 2019-11-08 Expires: 2019-12-12

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Lead Genesys Business Systems Analyst - 184534

ADP
Roseland, NJ 07068

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